As a dedicated Project Manager specializing in IT infrastructure for office environments, I am responsible for delivering new office setups and their associated IT infrastructure. My role involves comprehensive planning, including the creation of detailed quotes that encompass all technical, planning, and financial aspects for customer approval.Key Responsibilities:- Develop and present detailed project plans and quotes, ensuring all technical, planning, and financial… Show more As a dedicated Project Manager specializing in IT infrastructure for office environments, I am responsible for delivering new office setups and their associated IT infrastructure. My role involves comprehensive planning, including the creation of detailed quotes that encompass all technical, planning, and financial aspects for customer approval.Key Responsibilities:- Develop and present detailed project plans and quotes, ensuring all technical, planning, and financial information is accurately represented;- Engage with all stakeholders to gather requirements, provide updates, and ensure alignment throughout the project lifecycle;-Monitor project progress, ensuring adherence to Service Level Agreements (SLAs) and promptly addressing any issues to maintain project timelines;- Conduct weekly meetings with stakeholders to review progress, address concerns, and prevent delays;- Maintain organized and up-to-date project documentation for quick and effective communication and presentation.Main Skills:- Project planning and management;- Stakeholder engagement and communication;- Technical and financial analysis;- Problem-solving and issue resolution;- Documentation and reporting. Show less

As a Project Coordinator specializing in technical management of customer projects, I am responsible for understanding project scope and proposed solutions, aligning and coordinating with specialized areas, and supporting the project manager in client meetings. My role involves validating project feasibility, detailing technical possibilities, deadlines, and alternatives, and managing project stages according to our activities’ knowledge and permissions. Performed technical work with VMWare… Show more As a Project Coordinator specializing in technical management of customer projects, I am responsible for understanding project scope and proposed solutions, aligning and coordinating with specialized areas, and supporting the project manager in client meetings. My role involves validating project feasibility, detailing technical possibilities, deadlines, and alternatives, and managing project stages according to our activities’ knowledge and permissions. Performed technical work with VMWare, Azure, Windows, and Linux, including implementing and updating server operating systems and network configurations.Key Responsibilities:- Understand project scope and proposed solutions, ensuring alignment and coordination with specialized teams;- Support the project manager in client meetings, validating the feasibility of proposed solutionsDetail technical possibilities, deadlines, and alternatives for each solution;- Open change sheets and adjust internal and customer processes for project initiation, development, and closure;- Perform technical work with VMWare, Azure, Windows, and Linux, including implementing and updating server operating systems and network configurations;- Utilize ServiceNow as an ITIL and knowledge base tool for managing project information and processes.Main Skills:- Technical project management;- Stakeholder coordination and communication;- Feasibility analysis and validation;- Technical detailing and documentation;- Change management and process adjustment;- Proficiency with VMWare, Azure, Windows, Linux, and ServiceNow. Show less

As a Network Administrator specializing in IT network administration for headquarters and branches, I am responsible for supporting end users, managing network structures, and overseeing various IT systems and policies. My role includes the elaboration, administration, and maintenance of backup policies, proxy administration, firewall management, and the administration of dedicated links, application servers, Active Directory (AD), file servers, virtual servers (Hyper-V), ERP systems (Totvs)… Show more As a Network Administrator specializing in IT network administration for headquarters and branches, I am responsible for supporting end users, managing network structures, and overseeing various IT systems and policies. My role includes the elaboration, administration, and maintenance of backup policies, proxy administration, firewall management, and the administration of dedicated links, application servers, Active Directory (AD), file servers, virtual servers (Hyper-V), ERP systems (Totvs), and databases (SQL). Additionally, I handle storage deployment, file server migration, and the deployment of chat tools (Linux server) and the GLPI system.Key Responsibilities:- Provide support to end users for client machines and network structures (both physical and logical);- Develop, administer, and maintain backup policies, proxy administration, and firewall management;- Manage dedicated links, application servers, Active Directory (AD), file servers, virtual servers (Hyper-V), ERP systems (Totvs), and databases (SQL);- Oversee storage deployment and file server migration;- Deploy chat tools (Linux server) and implement the GLPI system;- Manage people, control indicators, and present improvement and maintenance projects to the board of directors;- Make decisions regarding claims, analyze and contract suppliers, and dimension and assemble IT structures for fixed and temporary branches;- Approve and analyze cost center accounts.Skills:- IT network administration;- End-user support;- Backup policy management;- Proxy and firewall administration;- Virtual server management (Hyper-V);- ERP systems (Totvs) and database (SQL) management;- Storage deployment and file server migration;- People management and leadership;- Supplier analysis and contracting;- Cost center account management. Show less

Training Configuration, Operation and Maintenance of Line Equipment Ethernet Switches;Experience helping field team to implement and configure switches for their customers;Training technologies of Layer 2 and Layer 3 from OSI Model like:• Ethernet DATACOM Switches Line;• Boards and connectors;• Application;• Management Via Web• Management Via DmView (owner software for management)• Command Line Interface (CLI)• Access Control List (ACL)• Configuration… Show more Training Configuration, Operation and Maintenance of Line Equipment Ethernet Switches;Experience helping field team to implement and configure switches for their customers;Training technologies of Layer 2 and Layer 3 from OSI Model like:• Ethernet DATACOM Switches Line;• Boards and connectors;• Application;• Management Via Web• Management Via DmView (owner software for management)• Command Line Interface (CLI)• Access Control List (ACL)• Configuration files• Vlan• Tagged x Untagged• QinQ• Backup link• Port-Channel: Concept and Configuring• Spanning-Tree Protocol (STP, RSTP, MSTP);• EAPS• QoS• Routing (Static Routing, OSPF)• MPLS (LSR, LSP, ILM, FEC, PHP, LSP, LDP)• SNMP• Security and good pratices. Show less

Executive Escalations (technical and non technical). Helping using technical expertise. 3rd level of support. Finding solution for all issues from engineering hardware project or any other customer issue. Identifying process improvement opportunity in tech department and any other department that demanded my skills.Enterprise Technical Support - worked solving Enterprise issues from customers regarding hardware and servers software, networking, connectivity and configuration.

Analysis and troubleshooting of computer-related users in general. Responsible for CP (Computer Point) calls, focusing on solving users' difficulties with software, networks, applications. Monitoring and support of links and network equipment as well as internal software. Experience with IIS, SSH, Linux, AD, Firewall, Proxy. Responsible for international support. Later I kept the focus on an internal system based on SAP, called GGP. Purchasing system for Global customer… Show more Analysis and troubleshooting of computer-related users in general. Responsible for CP (Computer Point) calls, focusing on solving users' difficulties with software, networks, applications. Monitoring and support of links and network equipment as well as internal software. Experience with IIS, SSH, Linux, AD, Firewall, Proxy. Responsible for international support. Later I kept the focus on an internal system based on SAP, called GGP. Purchasing system for Global customer use. Active participation on a project to implement the system in the United States and Canada, where I had the responsibility to report all the system gaps in order to be able to provide a more effective and assertive support. After the "Go Live" I trained a team that I directed and that was focused on the service of the GGP with the client. Show less

Coordinating 3 remote sites in Brazil and 1 locally in Rio de Janeiro. Supporting local servers and supporting all other client computers and local network and links.