Oversee the installation, configuration, and maintenance of computer hardware, software, networks, and servers. Monitor and manage system performance, availability, and capacity.

Design infrastructure architecture to align with department’s strategic plan, including servers, cloud, networks, VoIP, etc. Provide technical support for both hardware and software issues users encounter. Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems. Respond to and resolve help desk requests, including server, network, and endpoint devices. • Upgrade systems and processes for enhanced functionality and security issue resolution. • Perform windows updates, software patches, and firmware upgrades. • Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives. • Collaborate closely with internal and external users and outside vendors to effectively plan, deploy, and maintain production environment. • Respond to security-related activities to maintain network security and data reliability. Configure and troubleshoot software and application systems. • Assist on-going mobility projects in process development and documentation to ensure a smooth and consistent end user experience. • Write and edit automation scripts to increase systems and task efficiency.

Microsoft Intune, NinjaOne, Airwatch/VMware Workspace One, etc.o Project Management: Collaborates with technical professionals to successfully integrate Code42 Software with directory services, Single Sign-On, SCIM, and mass deployment management desktop software (Okta, Azure, Google Workspace)o Troubleshoots, investigates, and resolves escalated technical problems and incidents in a professional manner utilizing log investigation and diagnostic tools (task manager, Snowflake SQL queries, documentation)o Exhibits excellent communication and project management skills coordinating deployments between operations, support, sales, customer IT, and security teams o Remote Professionalism: Self-motivated and able to works with minimal direction and oversighto Customizes and deploys scripts to automate user detection process using Python, PowerShell and bash scripting languages for Windows, Mac, and Linux endpointso Configures Jamf PPPC Utility (Privacy Preferences Policy Control (PPPC) & Policy Management and Policy creationo Incident Management: Utilizes tools (Zendesk, Jira, Salesforce) for tracking & stakeholder communication for deployment projectso Conducted installations in Federal Risk and Authorization Management Program (FedRAMP) environmentso Maintains and updates documentation for various MDM platforms and other tools for customer success and support professionalso Configures RESTful APIs which allows Code42 to retrieve or modify resources and data from third-party applications.

From the very start, we aspire to understand each client’s business objectives and risk tolerance, and tailor our legal services to help them achieve favorable results. We leverage our experience and use legal project management principles to work cohesively with our clients and streamline every engagement.o Design, develop, and implement programs and applications to support partners and associateso Create, update and support various Windows software application packages in SCCMo Assist end users with timely resolution of issueso Collaborate with other team members as needed to resolve caseso Provides Level 3 support to enterprise userso Applications (MSI or EXE) are created using SCCM, create collections for Install and Uninstall, and make a test user member of that and test in a Win 10 platform for the applications compatibility.o Involved in Patch Management, Software Distribution and handling of alerts and monitoring of different servers.o SCCM health check of clients if they are active, and healthy, also take out compliance report in order to fulfill client requirement.o Assists end users with their applications installation, Windows 10 deployment via SCCM client, running of task sequences.Managing Software Deployment - Testing and Productiono Software Updates Deployment (Handling Client and Server Patching on Monthly bases)o Creates and Edits GPOs as needed

Tanium Administration o Create questions using Interact platform for reporting and finding machine datao Execute enterprise-level patchingo Create and deploy software packageso Drafted and executed enterprise IT role-based access control (RBAC) structure o Attended the 2018 Convergence Conference in Washington, DCVMWare Administration o Create clones from existing VMs (both live and powered-off)o Deploy VMs from templates and customize configurations as-neededo Provide technical guidance to VMWare users and IT Staffo Install hotfixes and patches on Windows images to eliminate vulnerabilitieso Configure physical machine remote accessGoogle Workspace/G-suite Administration o Performed complex migrations of Google Workspace Drive, GMail, and Calendars for 500+ userso End user training: Drive, Docs, Sheets, and Slideso Administer Google Workspace including user account management and access controlo Configure and manage collaboration toolso Implement security measures to protect sensitive information and ensure data privacyo Configured Single Sign-on (SSO) allowing users to log in to multiple applications with Google credentials.Imaging o Smartdeployo Windows Deployment Workbench o Create and prepare images for deployment Telstrat Engage Demand Recording Administrationo Create and maintain server-based accounts for over 500 on-demand recording users o Configure Engage clients on physical and virtual machines VOIP Administrationo Configured users and (features permission) groups in Shoretel 14.2 Directoro Integrated softphones into VMWare for virtual PC end users Project Management o Oversee coordination of office relocations and PC upgradeso Set-up PCs, VOIP phones, printers and other hardware for officeso Configuration of RightFax electronic faxing solution

Worked as a Systems Administrator to support System Center components including System Center Configuration Manager (SCCM) and System Center Service Manager (SCSM), support desk/workstation management and troubleshooting, technical documentation and mobile device management.Systems Administrator System Center Service Manager (SCSM)o Technical lead for installation of SCSM servers (Management, Database & Console) and remote clientso Used connectors to integrate SCSM with existing Active Directory, Exchange & SCCM servers System Center Configuration Manager (SCCM)o Created role specific OS (x86 & x64) images for SCCM deployment o Installed images from SCCM using PXE Boot fileso Monitored network health using Solarwinds to rapidly acknowledge & react to network disruptions o Performed diagnosis and troubleshooting of system issues, documents help desk tickets/resolutions, & maintained equipment inventory listsSupport Desk /Workstation Maintenance o Managed inbound calls, outbound calls, emails, and handled/resolved tickets using Track-it ticket management o Resolved client concerns using remote access support (settings, print drivers, software installation)o Maintained/troubleshoot printers physically, using web browser (IP) and network settingso Responsible for installation and support of network hardware, drivers, software, and applications o Created technical documentation for new and existing systemsMobile Device Management o Mobile Device Management (MDM) in iOSo Utilized VMWare Airwatch to manage, secure & install software to company mobile devices (iOS and Android)o Planned, developed, installed, configured, supported and troubleshoot Apple iPhone infrastructureo Planned and executed migration of company owned devices to Bring Your Own Device (BYOD) policy

Worked as Systems Administrator performing a range of IT duties including Windows deployment utilizing SCCM, administering Windows Active Directory, upgrading/installing McAfee Endpoint Encryption, troubleshooting common IT server/desktop related issues, and workstation maintenance.System Administrationo Deployed Windows 7 images for mass roll-out utilizing System Center Configuration Manager (SCCM) o Management Console (MMC)- Windows Active Directory, set permissions, DHCP, create groups, password reseto Upgraded/installed McAfee Endpoint Encryption on workstations/laptopso Managed McAfee Endpoint Encryption using McAfee ePolicy Orchestrator (EPO)o Demonstrated technical and analytical proficiency. Strong knowledge of information systems, Windows (OS) and Windows Server.Support Desk o Managed inbound calls, outbound calls, emails, and handled/resolved tickets using Remedy ticket management o Utilized SCCM to remote into, manage, install software and configure user PCsWorkstation Maintenance o Effectively retrieved data from outdated/failed machines and moved to new PC o Installed and configured PC hardware and peripherals (printers, modems, mice, tape drives, CD-ROMS, video cards) o Upgraded or repaired existing PC equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I/O cards as requiredo Monitored system security; set up user accounts (local/domain); enforced policies. Performed test backups to ensure system & data recovery

System Administrationo Administration of several Windows Server 2008 based systems including Bigfoot (inventory), Versatrac (temperature control), Micros (point of sale) and Traka (finger scanning). o Created and maintained network printer profiles on Windows Print Server o Utilized Graphical User Interface & Command Line Interfaces o Managed Microsoft Exchange & Windows Server Active Directory (set permissions, DHCP, create groups, password reset)VMWare Administrationo Managed virtual machine pools utilizing pools in the VMWare View Administrator o Used vSphere Client to troubleshoot thin client inventory (including virtual desktops and kiosks) Telecommunications o Set-up and maintained phones/voicemail using Nortel/Avaya Call Pilot & Unified Communications Managemento Configured phone extensions using VOIP o Configured cordless digital phones using Avaya Unified Communications Managemento Voicemail support - Password resets, add or delete user mailboxeso Configured smart phones with Pocket Cloud for remote access to office workstations Hardware Maintenance o Responded to and diagnose client issues through analytical problem solving (PC repair, troubleshooting)o Conducted sysprep, created and then deployed ghost images using Symantec Ghosto Set up new machines (deploy necessary scripts, install software, network connections, configure printers) o Served as 24 hour/7 day on-call IT professional on an ongoing 7-week rotationDatabase Administration o Queried SQL Server database for employee/casino information o Created scripts to create a mutually accessible SQL database for I-view (employee information) and I-trak (employee tracking)o Created scripts to adjust data to be across different applications

System Administrationo Designed, installed and supported network hardware, software, and applications o Maintained hospital intranet using HTML o Performed daily and periodic system data back-upso Monitored multi-site network performance and take necessary action to avoid system failureo Connected newly acquired clinics (printers, PCs) to hospital domain/network resources o Conducted the remote installation and set-up of Citrix XenApp client softwareTelecommunications o Set-up and maintained phones/voicemail using Nortel/Avaya Call Pilot & Unified Communications Managemento Configured phone extensions using VOIP and Integrated Services Digital Network (ISDN) o Created and/or assigned Terminal Numbers (TN) to existing or new phoneso Configured cordless digital phones using Avaya Unified Communications ManagementHardware Maintenance o Responded to and diagnose client issues through analytical problem solving (PC repair, troubleshooting)o Set up new machines (deploy necessary scripts, install software, network connections, configure printers)o Maintained hospital's intranet website using HTML o Resolved client concerns using remote access support (settings, print drivers, software installation)o Served as 24 hour/7 day on-call IT professional on an ongoing 2-3 week rotation

Specialist- E4CULINARY SPECIALIST- Active DutyThe culinary specialist is primarily responsible for the preparation and service of food in field or garrison food service operations.JOB DUTIES- Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes- Operate, maintain and clean field kitchen equipment- Perform preventive maintenance on garrison and field kitchen equipment