Lead special projects designed to secure and maintain access to vital internal applications. Lead in the single distribution of 2,000+ company assets for new and existing employees using a zero-touch deployment method. Recognize and analyze user-reported issues using Jira, Zendesk, and Service Now ticketing system to communicate with developers and users to solve issues. Maintained and disturbed user license for job required applications needed by the company. Provisioned, managed, and monitored Zoom users access from admin level. Track and manage company assets using Jamf device management and UEM. Provide on-call emergency technical support for executive-level employees. Global Protect VPN and corporate network troubleshooting. Manage user profiles, groups, and calendars using Google G-Suite. Respond and collaborate with multiple teams across Intuit during critical level security incidents. Partner, collaborate, and test strategies with multiple departments within the support team to design troubleshooting solutions for internal users. Manage and administer Slack workspaces. Responsible for interviewing, onboarding, and mentoring new Technicians.

Use knowledge of current apple’s ever changing technology to find solutions to customer’s technical issues. Repair relationships of apple customers that may be having issues with their current device. Establish or maintain small business relationships through troubleshooting and servicing multiple devices to keep their business up and running. Successfully completed Apple Mobile Device Repair Certification. Maintain composure and customer focus while solving device issues and customer needs.

Controlled day to day operations of the store. Maintained product stock levels using Microsoft Dynamic software. Responsible for controlling, tracking, and maintaining company assets for business and consumer clients.

Maintained 24 volunteer hours a fiscal quarter with the company. #1 in sales for troy location for 2013. Conducted classes on Office, Windows 8, and other Microsoft programs. Gained knowledge of software and hardware from Microsoft and other Microsoft partners through additional company offered training programs