-Lead team of 12 training/instructor personnel; planned/directed/scheduled training for 863 maintenance personnel in support of 31 F-35 aircraft valued at $4.2B-Instructed 75 Air Force Trainer classes for 810 personnel; equipped supervisors and trainers with proper skills to provide training and use electronic training system increasing mission effectiveness-Developed, delivered and evaluated education and training programs. Applied instructional system development processes. Collected and analyzed job performance data and conducted occupational analysis surveys

-Performed monthly security checks on 50 computers; provisioned user account rights, assigned groups, preformed system scans to bolster network security-Proactively executed wing level computer operating system changeover; led team of 10 personnel performing installs for tech refresh-Addressed all network connectivity issues--eagerly resolved countless daily customer service requests-Lead Client System Technician servicing 2 local networks; managed troubleshooting support for wing equipment