Andre Johnson Email & Phone Number

West Grove, Pennsylvania, United States

Wayne, Pennsylvania

Wayne, Pa

 Performed discovery/gap analysis between proposed and existing system platforms for review by both the internal and external launch teams Collaborated with the Management, Technical, Product, and Business teams to create accurate customer facing functional requirement documents and powerpoints used to help make more informed decisions on launches Performed pre-launch activities for the both Japan and US E-Commerce webstores and mobile launches while capturing, documenting, and validating business requirements Responsible for maintaining a global standard in all Functional Requirements Specification (FRS) documents to be utilized across launches Created detailed use cases to support newly created and existing functional requirements Responsible for requirement elicitation, gathering and documentation for both internal and external teams Managed/maintained the Master Functional Features (MFF) for Japan and the Global Reference Store which consisted of 500+ feature descriptions, action items and notes from both internal and external launch teams Created user stories to support features for a new webstore platform. Performed detailed business analysis to support domestic and international product launch teams

Newtown Square, Pa

 Responsible for North America(US and Canada) daily call volume resulting in 200K of revenue per day  Managed 2.8 million+ in monthly customer specific training revenue through eight sales development reps  Managed level 1 customer support/interaction for SAP Education North America through 18 direct reports Reduced the teams process footprint by 35% eliminating and consolidating inefficient processes Assisted in the creation of an internal platform which managed education engagements from lead to delivery and aided in accurate forecasting Focused on team personnel development to aid in individual goals/achievement and help boost company morale  Lead weekly North American call with all inside customer facing teams and BDM’s to discuss product updates and ensure effective knowledge transfer for immediate impact to customer interactions Conducted and coordinated business globally working across business lines to ensure company initiatives were being met Strategically aligned Sales Operations, Helpdesk, and Call Center personnel for optimal productivity which resulted in greater revenue opportunities and increased customer focus Engaged and Owned departmental compliance with all client based processes in direct coordination with the Contracts, Finance, and Operation teams Engaged Subject Matter Experts to aid in customer implementation discussions to focus project team training plans Provided detailed reporting on revenue, customer education training plan progress, feedback, class evaluations and class productivity to all education stakeholders  Reviewed and Developed processes for efficiency, quality control, and accuracy. Participated in the creation of training materials and SAP intellectual property to ensure the quality was of global standard  Assisted Business Development and IT in change management around testing, development, training, documentation, deployment and communication on system enhancements and new rollouts

Newtown Square, Pa

Met quota target of 350K in incremental quarterly revenue through product knowledge/recommendations Led/gathered business requirement elicitation, documentation and planning for system readiness checks and training plan builds for a set territory Conducted/led customer facing business requirement discussions to provide direction, ensure customer clarity and solidify customer engagement and buy in  Served as training point on large enterprise accounts to manage and solve issues in planning and customer execution Teamed up with Education Account Managers to support Large Enterprise and Mid Market customer base in the South Region and provide superior customer service Managed and tracked all sales leads through the SAP CRM system Facilitated weekly up-selling and cross-selling training techniques to Central Registration team members Tracked & managed all SAP Preferred Card contracts to insure training funds are exhausted by all customers prior to the expiration of a contract term and promoted up-selling of additional Preferred Cards to support project team training needs  Established project team training plans to outline specific courses needed by the customer based on their overall implementation requirements Conduct customer/subject matter expert scope discussions to support customization of standard course material Communicated with the internal Operations and Finance team to insure successful and accurate sourcing and invoicing for all customer onsite training engagements Participated in weekly pipeline reviews to ensure monthly and quarterly revenue quotas were being met

Greater Philadelphia Area

 Managed $3.5 million in revenue through 53 Account Managers Created renewal strategies for 3,600 accounts, oversaw all renewal pricing and disseminated information through e-mail to appropriate sales professionals Created and organized sales reports and customer information using Microsoft Access, Excel, ACT, and SAP  Reported renewal and new business activity bi-weekly to the Vice President of sales. Developed training plans for new Account Managers and clients on environmental products, pricing, client life cycles and market place Assisted the marketing team in competitive analysis of the market which led to developing better product strategies and increased market share Introduced and led regionally based sales training and support

West Chester, Pa

 Managed and serviced 900+ clients for various oil, aerospace, technology, mining, design implementation, automotive, and consulting industries Developed effective sales/marketing strategies to help generate new business sales of environmental software and upgrades to existing accounts Utilized environmental background and knowledge to train new and existing Fortune 500 clients on various electronic software packages  Provided daily client contact and client support to answer questions and resolve any problems/issues Exceeded monthly/quarterly sales quotas and renewal timelines Delivered a motivational and informative presentations to the entire sales force monthly Attended mandatory sales seminars and training twice a year covering various subjects such as “Spin Selling”, “The Power to Get In” and “Mastering the Complex Sale”

Bachelor’S Degree, Business Administration And Management, General

Environmental Science, Geology/Earth Science, General

Education record

Activities and Societies: Track, Cross Country, AAU Junior Olympics