Andre Johnson Email & Phone Number

Grande Prairie, Alberta, Canada

Toronto, Ontario, Canada

• Managed all food service and café operations for 1000-person occupancy office
• Worked closely with client to assist with budget and cost controls for a cost-plus program
• Opened brand new café organizing supplies, standards and recipes
• Direct guest flow through effective shift-management, scheduling a full working staff of up to 100 employees including cooks, servers, bus persons, hosts/hostesses
• Oversee employee relations encompassing staff recruitment, training and performance evaluation
• Prepare and distribute payroll for up to 12-15 employees

• Manage front house/back house restaurant operations for high volume restaurant.
• Part of store openings, training new and current staff on current and new systems including QSR
• Direct guest flow through effective shift management, scheduling a full working staff of up to 100 members including managers, servers, bus persons, hosts/hostesses, bartenders.
• Oversee employee relations encompassing staff recruitment, training and performance evaluation
• Prepare and distribute payroll for up to 100 employees.
• Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.

Yonge And Eglington

Leslie Street

Bloor Westmall

• Manage front house/back house restaurant operations for high volume restaurant.
• Direct guest flow through effective shift management, scheduling a full working staff of up to 50 members including managers, servers, bus persons, hosts/hostesses, bartenders.
• Oversee employee relations encompassing staff training and performance evaluation
• Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.
• Effectively lead and motivate employees through the implemented of in-house and corporate training and incentive plans, resulting in increased productivity levels and employee morale
• Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.

Student Renter is a website that helps Landlords find Students and Students find Landlords.

• Provide management by leading the establishment and the achievement of team sales objectives and related activities, to achieve a superior client experience, optimal business retention, profitable growth and.
• Develop RBC Financial Group and community relationships to capitalize on business opportunities.
• Provide ongoing coaching and development of staff, ensuring a high level of employee capability and engagement through focused sales management routines
• Balance the rewards of meeting business objectives with the risk of loss to the client, employee and shareholder by following corporate compliance/policies to maintain risk exposure and to operate within a legal.
• Lead and champion Customer Loyalty initiatives, ensuring a superior customer service experience.
• Responsible for managing the unit operational effectiveness - both overall operations and standards.

• Manage front house/back house restaurant operations for high volume restaurant.
• Direct guest flow through effective shift management, scheduling a full working staff of up to 50 members including managers, servers, bus persons, hosts/hostesses, bartenders.
• Oversee employee relations encompassing staff recruitment, training and performance evaluation
• Prepare and distribute payroll for up to 50 employees.
• Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.
• Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee morale

• Managed the nightly operation of a demanding restaurant while ensure customer satisfaction
• Directly responsible for up to 50 employees performance during their shift, while managing the labour costs
• Assisted with Liquor inventory cost analyses
• Member of the Joint Health & Safety Committee

• Retention Service Manager October 2005 – April 2006
• Utilized selected price plans and applications to retain dissatisfied clients accounts while maintaining budget and quality assurance
• Provided product knowledge and coaching to team
• Adhered to and maintained productivity levelsCustomer Service Representative/Floor Walker April 2004 – October 2005
• First candidate to have a perfect score on Floor walking exam
• Supervised and advised contact center staff in responding to clients

Conflict Management, Performance Management, Leadership and Team development One on One coaching and training with staff

Assist in the development of newly trained customer service agents by monitering and ongoing testing.

Etobicoke, Ontario, Canada

Westmall

Culinary Management

Education record

Education record