▪ Performed Game testing for Global Beta Testing Network o Assists in providing quality assurance, localization, and support services by beta testing new games. o Tests patches, network stresses games over four-month periods at a time. o Creates detailed summaries at the end of projects to report significant bugs. ▪ Heldworld record speedrun in Sonic Mania, due to proficiency in finding bugs in games. ▪ Attended “Awesome Games Done Quick” twice as a speedrunner for two different games. o Thisinvolved submitting a video showcasing a full playthrough of each game, explaining how each bug/exploit performed worked in real time. ▪ Created two puzzle platformer games in LittleBigPlanet, both of which were highlighted by developers. ▪ Created Puzzle Platformer in Godot Engine and published on itch.io ▪ Performed own QA testing as well as oversaw volunteer QA testers for previous games mentioned.

Manages queues for email support tickets by assigning tickets to team members in a timely manner.Mitigates queue impact by reassigning tickets to proper queue or issuing mass responses for major issues.Creates strike teams for large uptakes in tickets when neededCommunicates with Queue Monitors and Team leads from other departments to help mitigate queue impact

Email/Chat based customer support for a confidential gaming company that has created very high profile Esports titles.Manages/works with numerous systems such as Zendesk in an efficient manner to help resolve customer issues. Maintains high level of tickets per hour while maintaining high level of accuracy and high customer satisfaction rate.Quickly adjusted to new Customer satisfaction goals by creating new macros and sharing them with the team, leading to higher customer satisfaction rates.

Performed computer repair in a timely manner for clients, while maintaining accuracy based on their needs. Certified for Mac and Apple iphone repair.Handled daily shipping and receiving to and from the service center in a timely manner.Resolved customer escalations to find the ideal solution for the customer.Exercised great communication with other Agents via email or notes.Trained newer Geek Squad agents due to senior experience.

Created service orders for clients, making sure to take understandable and accurate notes. Coached other agents on this subject after gaining more experience.

Handles computer work for customers. Completing them in a timely fashion● Computer work includes Data transfers, virus removals, generaltroubleshooting, and more● Proficient on the sales floor, helping customers find their specific needs.● Sold Printers and Computers using techniques such as top down selling, and digging for pain.● On occasion, did on site repair at customers houses. Solving computer or printer issues.

Assisted customers each day as needed with Electronics, using knowledge of products to find what each customer needed.Restored, and cleaned returned computersAssigned to video games as main area and kept the area sorted by alphabet,and/or new releases.