Andre Juste Email & Phone Number

Saudi Arabia

 Providing ongoing support of IT-related issues, and Microsoft core business applications. Creating and providing recommendations regarding departmental processes. Supporting managers in business process improvements. Implementing best practices for Enterprise Resource Planning (ERP) system capabilities. Overseeing the ERP system's implementation, update, upgrades, and support. Using SQL to extract data, create tables, run queries, and update database. Administering of Enterprise Resource Planning system security and permissions. Testing, monitoring, and identifying problems from the company’s ERP system. Training end-users on hardware functionality and software programs. Installing, configuring, and maintaining networks and computer systems. Providing end-user support for hardware, software, and network problems. Acting as the onsite point of contact to troubleshoot and resolve technical problems. Administering Microsoft Office 365 environment and maintaining security compliance.  Administering users ’users’ authentication via the DUO Admin Panel.

Saudi Arabia

 Directed personnel in the performance of warehousing and daily workflow instructions. Coordinated all Stock Control warehouse functions, including customer reconciliation. Managed the records for all equipment transferred in and out of the SSA Property Book. Managed SSA spare parts with two prominent cases of more than Ten Million USD. Managed SSA requisitions with four prominent cases of over sixty million USD. Ordered, received, inspected, stored, shipped, and issued materials/cargo. Performed inventory cycle counts and reported any discrepancies. Prepared and maintained required forms, records, correspondence, reports, and files. Monitored the repairable exchange program and ensured all requests were processed. Determined the reorder levels to ensure stock availability and minimize inventory costs. Inspected goods upon delivery to verify delivered goods matched order specifications. Reported any delivery inconsistencies or delays; quarantined parts that failed inspection.

Saudi Arabia

 Supervised the operation of the computer repair shop and helpdesk. Helped develop and implement departmental goals, plans, and standards. Performed IT staffing activities, including hiring, orienting, and continuing education. Conducted staff performance evaluations, including recognitions and corrective actions. Provided technical training and assistance to staff and ensured compliance. Recommended safeguards to mitigate risk and ensure computer systems run properly. Provided solutions to issues and ensured consistency in quality and quantity results. Responsible for the quality of service or product in process per SOP. Keeping track of administrative files; performing database queries for weekly reports. Researching, gathering, and evaluating vendor’s quotations for purchase requests. Used Microsoft-based applications to prepare reports, including graphs and charts. Responsible for the day-to-day delivery of IT support services. Submitted purchase requests and technical evaluations and received IT shipments. Remotely support users, including software installations, system configuration, etc. Set up, install, configure, test, update, and maintain the computer system. Installed and configured servers and virtual machines. Used VMware environment, Virtual Box, and Microsoft Hyper-V. Ensured laptops/desktops were updated with the latest patches to ensure secure systems. Responsible for access control and security administration (account/password reset). Analyzed systems and software in a client network environment. Support remote users, VPN client connectivity, and user accounts in Active Directory. Configured RAID, Active Directory, DHCP, DNS, and File Server Managed VPN, File Server Services, and Group Policies on Serves. Utilized remote monitoring and management software to resolve client requests. Assisted IT Specialists with more complex IT related issues.

Port-De-Paix, Haiti

 Developed plans, policies, and procedures to ensure the functionality of all systems. Ensured approval, publication, and distribution of daily analysis reports. Coordinated day-to-day system monitoring, and remotely troubleshoot systems. Setting up multimedia, installing servers, and configuring User Access Control. Evaluated network systems to propose and implement system enhancements. Installed, supported, and maintained new network infrastructure. Installed, monitored, and maintained surveillance cameras. Installed, monitored, and maintained satellite dish networks. Installed, and configured external antenna for modems and SOHO routers. Allocated network resources and monitored network performance and usage. Troubleshooted, analyzed, and resolved faults in operational networks. Ensured routine preventive maintenance is performed. Performed risk assessment tests to ensure adequate security measurements. Provided technical computer assistance to users by diagnosing and resolving problems. Organized, trained, and supervised individuals in their areas of expertise. Reviewed and evaluated Disaster Recovery Plan to ensure business continuity. Ensured data protection with reliable backup and recovery methods. Used different forensic tools to collect, recover, and examine data.

Saudi Arabia

 Ensured aircraft operational readiness (OR) rates were met. Managed requisitions, receipt spares/consumable parts, and equipment assigned by the customer. Maintained warehouse inventory and performed automated parts operations/transport.  Performed inventory cycle counts; researched missing parts and reported any discrepancies.  Prepared and maintained required forms, records, correspondence, reports, and files. Ensured proper documentation for accuracy; met on-time metrics. Monitored aircraft status to ensure replacement components were ordered. Analyzed inventory levels, production speed, and item demand to determine reorder levels. Analyzed and selected packaging materials based on durability and cost-effectiveness. Managed and monitored HAZMAT and POL storage. Trained personnel to develop/maintain an adequate supply/parts management regime.

Afghanistan

 Coordinated day-to-day material operations within the theatre of operations as assigned. Carried out instructions from Senior to best support operations requirements. Pursued the optimal supply source, such as lead times, cost avoidance, and government.  Ensured supply visibility from the initial request to the point of customer receipt.  Communicated with buyers, suppliers/expeditors to promptly respond to customer issues.  Knowledge of discrepancy reports for lost, damaged, or destroyed government property. Coordinated information received and materials issued and received from various vendors. Used different types of databases to enter supplies’ info and conduct complex searches. Ordered, received, stored, issued, turned in, and distributed all incoming shipments.  Maintained appropriate records and inventory.

Afghanistan

 Supervised the daily operations of the warehouse facility, as well as distribution. Directed personnel in the performance of warehousing and daily workflow instructions. Supervised the fielding team with proper procedures and techniques. Supported logistical activities like procurement, supply chain, and stock management. Planed and analyzed operational data and reports to ascertain the degree of conformity. Coordinated all Stock Control warehouse functions, including customer reconciliation. Conducted daily functions using the Standard Army Retail Supply System (SARSS). Monitored transactions such as Trans-in, Trans-out, and built catalog. Assisted customers with daily transactions, such as SARSS station connectivity. Generated daily closeout reports, LCA Response Report, and Transaction Recap. Generated Manager Suspense File Report, Performance Report, and Input/Output Log. Responsible for timely and accurate submission of daily, weekly, and monthly reports. Assisted with SOP, and Army regulations to government and QA/QC auditors.

Georgia, United States

 Interpreted while supporting Operation Unified Response (Joint Task Force-Haiti). Provided interpretation and translation assistance in different types of interviews. Provided, as necessary, scripts and spoken communication for all purposes. Identified and resolved conflicts related to words, concepts, practices, or behaviors. Entered and retrieved personnel information using an automated information system. Reviewed maintenance schedules and notified mechanics about vehicles’ service needs. Verified work performance by comparing maintenance schedules.  Operated the Standard Army Maintenance System-1/2enhanced (SAMS-1E/2E). Ensured vehicles were properly loaded to meet required safety standards. Performed routine vehicle Preventive Maintenance Checks and Services (PMCS). Performed supply and warehousing activities for materials over $70 million. Processed over 800 shipments of aircraft parts both domestically and overseas. Ensured more than 4,000 lines of materials are stocked promptly and accurately. Removed material from storage and prepared for shipment. Maintained high inventory accuracy through cycle counting and process improvements. Experience in handling confidential material.

Wilton Manors, Florida, United States

 Responsible for the ordering, tracking, inventory and processing of all parts requirements  Storing, stacking or palletizing materials in preparation for storage and/or shipment and receive Maintained a high level of inventory accuracy through cycle counting and process improvements. Trained other individuals in their area of expertise

Master'S Degree, Master Of Science In Information Technology (Concentration: Digital Forensics)

Master'S Degree, Master Of Science In Cyber Security Studies

Bachelor'S Degree, Bachelor Of Science In Information Systems Security (Concentration: Cyber Security)

Associate'S Degree, Network Systems Administrator

Certificate Of Completion: Microsoft System Administrator

Certification In Business Systems & Technology