Andre Kidd Email & Phone Number

Powder Springs, GA

Georgia

 Communicate with vendors and clients providing insight to provision voice and data circuits. Submit LSRs and ASRs for noncomplex orders to install or disconnect customer circuits.  Apply strong negotiation skills with recommendations for enhancement options.  Communicate updates and dispatch schedule to designated customer contact in a timely manner..

Atlanta, Georgia

 Oversaw accuracy and completeness of all new customer orders. Utilized in a consultant role for my expertise during 2/2022-12/2022. Entered orders into OSS database for installs and disconnects of DS0, DS1, DS3, Cable, Ethernet, Fiber and Digital Business line services. Delivered comprehensive technical support to customers and vendors while verifying.

Remote

 Project Managed Install orders as well as change orders for multi-location customers through full life cycle of order request. Utilized in a consultant role for my expertise. Provisioned different access order types for customers such as internet circuits, hosted VoIP, and UCass to SDWAN services. Managed third party resources ensuring customer’s.

Georgia

 Provided exemplary service in resolving a broad range of customer issues, ensuring an exceptional customer experience. Reconciled research and adjustment errors prior to customer complaint submissions, reducing losses by 38%. Authorized multiple claims as Subject Matter Expert (SME); formulated proper record keeping and consistently surpassed company’s.

Georgia

 Provided exemplary service for a wide range of tax services.  Secured a conversion rate of 87% as a return client recruiter.  Evaluated financial records, income statements, balance sheets, and ledgers to accurately prepare taxes.  Developed and executed strategies to consistently meet or surpass goals, and sold additional services to 20% of clients.

Georgia

 Collaborated with cross-functional teams to develop strategies for improving workflow.  Spearheaded and launched major projects, supervised project teams through full project lifecycle, and ensured projects were completed on time and to meet customer expectations.  Restructured process improvement templates and overhauled an assignment tool across.

Georgia

• Submitted LSR's/ASR's while interacting with LECs, ILECs, CLECs and Wholesale vendors to negotiate (FOC) firm order commitments along with PRI switching type plan options.
• Tracked and monitored requests for ordering T1, DS3, OC3, Fiber, and Ethernet facilities while identifying rejects and disputes with ILEC and escalate as required.
• Regulated all phases of project life cycle including design, equipment ordering, provisioning, demark installation, and test/turn up.
• Lessened revenue loss by 24% across Federal, Public Sector, Enterprise, Telesales and Consumer sales business segments by capitalizing on erroneous billing/pricing indicators up front.
• Partnered with internal/external cross-functional teams to keep pace with moving logistics and updated processes. Analyzed and managed system defects impacting customers by submitting trouble tickets for tech support.

Georgia

• Created and examined customer contracts and invoices to ensure billing as well as eligibility accuracy.
• Resolved first call resolution at a sustained 95% targeted rate.
• Evaluated carrier billing invoices to track, forecast and correct erroneous findings.
• Illustrated revenue/expense billing totals to A/R and A/P along with reconciliations and journal entries.
• Monitored and prepared financial and statistical reports on delinquent accounts including inventory of products.
• Co-authored the designing of credit hold and release, process development, auditing and record keeping documents.