Andre King Email & Phone Number

United States

• Researched and resolved any customer related issues
• Acted as a liaison between the Lockbox department and the Houston Market.
• Reviewed and encoding, payee, deposit, imaging, and procedural errors for assignment or dispute.
• Facilitated client tours for prospective and existing clients as well as internal banking partners.
• Regulated the second shift outbound transmissions (image and data files) for the entire Remit One network which consists of 10 to 12 domestic sites and one site in Toronto.
• Monitored thousands of batches containing billions of dollars in transactions daily to ensure that Service Line Agreements are met daily.

• Managed a team of up to 25 employees including mailroom associates, mail extractors, high speed equipment (ITRAN and IBML) operators, data entry clerks and mailout / package prep team.
• Maintained overtime budget by managing and reporting team’s weekly overtime.
• Provided coaching and counseling sessions to ensure team productivity, quality, and attendance.
• Worked with teams on site and remotely to ensure Service Line Agreements were met daily.

• Sorted incoming client mail by hand and using the automated mail sorter.
• Extracted and batched incoming client deposits for imaging and encoding.
• Imaged items and encoded items using the high speed equipment

History

Education record