Andre L. Email & Phone Number

Netherlands

Lisbon Area, Portugal

Performing live monitoring of RAN equipment with Nokia, Huawei, Ericsson and Alcatel technologies through Vodafone ANOC UK.Assistance of teams with fault diagnosing and resolution across the vendors.Radio Access Network Alarm Monitoring 2G/3G/4G – Vodafone UK Project.Escalation of major outages to the Management team, providing/requesting updates to ensure resolution to service is as quick as possible.Responsible for a daily Cells Out Of Service check and… Show more Performing live monitoring of RAN equipment with Nokia, Huawei, Ericsson and Alcatel technologies through Vodafone ANOC UK.Assistance of teams with fault diagnosing and resolution across the vendors.Radio Access Network Alarm Monitoring 2G/3G/4G – Vodafone UK Project.Escalation of major outages to the Management team, providing/requesting updates to ensure resolution to service is as quick as possible.Responsible for a daily Cells Out Of Service check and resolution.Responsible for escalations of priority issues within Vodafone UK and report build and network changes issues to RAN Operations AssuranceNetwork fault handling and troubleshooting.Transmission related fault checking with Leased Lines 3rd Parties [British Telecom, MLL, Thus, C&W (VD-FIXED)].Trouble Ticket Management using Remedy and escalation between FLM and 3rd Party Providers.Technical support for Field EngineersEnsure Network Performance and Service - KPI/SLAExperience with Netcool, Netact, M2000, ALU WNMS, OSS Ericsson, Netviewer, OMS Lucent, Tellabs, Remedy, Evenflow, Cramer.Used tools: Cramer 8.0, Netact [NodeB manager/BTS manager/MML], Netcool, M2000, ALU WMS, Netviewer 10.0 and 10.2, Atlas, BT Eco, BT Plus, Remedy 7.5, Spring UI, Element Manager, Evenflow, Operation Intelligence) Show less

Aberdeen, United Kingdom

Working with construction plans in a construction site environment;Receiving and maitaining the IT equipment; Assembly and full deployment on new campus;Performing connectivity tests on all user services;Decomissioning of old equipment and waste disposal;Installing switches on cabinets and network patching with cable management; Enquiring, reporting and finding solutions for the departments;Working directly with the Robert Gordon networking team and providing daily… Show more Working with construction plans in a construction site environment;Receiving and maitaining the IT equipment; Assembly and full deployment on new campus;Performing connectivity tests on all user services;Decomissioning of old equipment and waste disposal;Installing switches on cabinets and network patching with cable management; Enquiring, reporting and finding solutions for the departments;Working directly with the Robert Gordon networking team and providing daily reports; Show less

Assisted in general IT enquiries, providing desktop support with day based event logging for the final report; Maintaining hardware equipment;Problem solving and troubleshooting hardware problems, repairing and building computers;Performing clean software installations based on client requests.Customer support.

Hnd In Computer Networking & Internet Technology, Computer Systems Networking And Telecommunications

Cisco Exploration Server Administration

Bsc Hons In Computer Network Management & Design, Computer Engineering

Network Management and Design Network Protocols and Performance