Over 25 years of experience in Dell, with technical experience in a multi-national manufacturing environment covering areas of sales, marketing, services, finance and customer care.Specialize in remote working during European and Americas time zones, coordinating global teams across multiple time zones.My main areas of responsibility encompassed - daily support- systems maintenance- process improvement - data warehousing - IT governance - user training- project management- defect management- BCRP planning and implementation. - personal information (PI) protection and compliance.I have also managed logistics projects and daily operations support management covering warehouse management and EDI messaging.In addition to this, I have 3 years of experience in a banking environment providing system analysis and operational support roles, as well as 3 years in Catering Management in a leading hotel chain in the United Kingdom.My last role was with the Services Operations Excellence Team, handling release project management encompassing user acceptance testing (UAT), defects management and post deployment warranty support. We work across functions, to coordinate business testing globally and ensure the best user experience. Most recently incorporated with the Release Management team for overall release coordination.Specialties: Management: Project Management, Project Deployment, Deployment Support, Defect management, Recruitment, Interviewing, Vendor negotiation, Budgeting, Road Maps, Performance testing, Audit, Change Control Management, Contingency Planning, Patch Management, Daily Operations supportTechnical skills: Oracle PL/SQL, ASP, HTML, VB, SQL Server, Power Builder, Azure DevOps Server / Team Foundation Server (TFS), Microsoft Power Platform, Jira, AI Prompt EngineeringSoftware applications: Salesforce, Lightning, Siebel, Oracle Financials, Oracle E-business CRM, LoadRunner, Brio reporting#pmandre