- Lead delivery of over 6000 JIRA tickets in 2022 within defined Service Level Agreement timing-Successfully manage escalations - resolve conflict, negotiate terms, draw consensus- Establish US / Latin American and Caribbean / Canada arm of the Global Content Delivery Team from the ground up. Hire and train 5+ new people on the team all of which have been retained going into 2023- Answered 2000+ Slack queries in real time, providing round the clock support for over 600 channel members- Launch over 9 customized Adobe Experience Manager components acting as Product Owner navigating production issues while remaining on schedule-Create and deliver presentations for senior leadership in Town Hall settings reporting back on project KPIs-Step up and take on additional responsibilities during leadership leave of absence

• Lead the delivery of over 4000+ legacy page decommissions during ongoing transition to Adobe Experience Manager from legacy Content Management System. Liaise with Technology, Business and other cross functional teams to align on best practices and communicate next steps spanning 2+ years• Lead the delivery of complete market site rebuild coordinating across 7 teams, 4 different time zones, and 2 platforms. The new site was also built in 3 languages - English, Spanish and Portuguese. Decommissioned 120+ legacy assets and created 3 new navigation assets. Run regular status calls, hit timeline milestones, quality check pages for formatting and tagging • Participate and drive Agile rituals such as daily Stand Ups, Sprint Planning and Retrospectives. Write User Stories, maintain backlogs, manage stakeholder expectations and communicate status• Train 10+ international markets on Adobe Experience Manager empowering markets to self-manage site content. Provide technical support and central content guidance during platform upgrade and site migration• Build presentations for leadership and colleagues: status reporting, team achievements, quarterly and annual planning, roles and responsibilities overview• Process improvement - evaluate existing processes in place to find efficiencies saving time and money. Develop new processes to fill gaps and work smarter as new technologies, platforms and teams are introduced

• Assign and delegate tasks using JIRA (Project Management System) based on resource availability leading to the delivery of over 3600 tickets in 2016• Problem solve resource and capacity shortages to ensure critical and last-minute items are delivered to stay competitive e.g. Samsung device health warnings, iPhone flash sales• Lead weekly status meetings with business stakeholders and creative teams to track campaign progress and identify potential issues saving time and effort• Create monthly, quarterly and annual reports to tell a story with data and look for ways to improve operations through analysis using Excel and PowerPoint. The data from these reports were used as justification for increased budget asks and more new hires during annual planning• Answer ad-hoc requests and develop processes on the fly to address new items quickly

• Monitor budget of $50,000 for nationwide online digital campaign promoting startup offers increasing program registration by 120% year over year• Foster sponsorships with strategic partners over the phone, explaining startup program benefits to build ongoing relationships and goodwill• Oversee pilot Microsoft Student Partner program, securing Microsoft brand presence on 6 campuses across Canada through workshops and event sponsorships with the help of an intern

• First point of contact for creative agency and business stakeholders actioning items and coordinating print, digital and experiential assets for approval, ensuring campaign deadlines stayed on track. This campaign had a budget of over 1 million dollars and scaled across the country with representation on 25 universities with 86 Ambassadors• Support launch of Microsoft Surface in Canada by booking meetings, capturing minutes and setting up devices leading to a smooth event day improving brand image with target audience• Mentor 4 student interns by teaching office etiquette and good business practice, helping them secure permanent full-time roles