Expert of the Financial Services and Digital Practices at Bain & Company in South America, with expertise on Banking, Payments and Insurance. I help clients through their digital transformation, design optimal customer experiences and review their pricing strategies with the use of Advanced and Predictive Analytics. I also advise clients on implementing a process of Design Thinking sprints based in customer centricity for developing digital products and support the adoption at scale of Agile ways of working, reviewing the operating model of the business as a whole.I have vast experience working with top management of large national and multinational groups in several industries such as financial services, consumer goods, technology and airlines. Led engagements addressing corporate strategy, growth strategy, customer strategy, customer loyalty, operational excellence, cost reduction, M&A, IT strategy, strategic sourcing and organizational redesign.