André Lobo Email & Phone Number

Lisbon, PT

Lisbon Area, Portugal

• Personal project to increase the distribution of ebook written in portuguese that are in public domain.
• Responsible to implement the different technology solutions for Luso Livros, like web hosting solutions, CMS wordpress, different plugin solutions, theme implementation and some HTML & CSS customization.
• Manage the different social profiles and follow up the book trends.
• Implement SEO strategies to increase link building.
• Create relevant content for SEO purpose.

Lisbon Area, Portugal

• ​
• Experience using marketing tools such as Google Analytics, Google Search Console, MOZ, ScreamingFrog…
• Monitor SEO performance across a set of key metrics and leading indicators such as rankings, site authority and organic search brand awareness.
• Implement campaigns that drive SEO performance, for the main site and all the other Master.D websites, creating a pipeline of content.
• Plan local SEO strategies to increase organic traffic and revenues.
• Interaction with different departments to promote the brand and find the best strategies to get different content for SEO purpose.

Global Network Integration Center, Lisboa (Portugal)

• Monitoring staff performance during a shift and addressing any shortcomings.
• Making sure that all staff have the basic skills training needed to perform their jobs.
• Coordinating break and meal periods for staff according to activity levels.
• Directing employees through their daily routines.
• Providing leadership to the team during a shift.
• Motivating staff to deliver better results.

Global Network Operations Center, Lisboa (Portugal)

• Responsible for supervising a shift team of staff that detect and handle the first line operational troubleshooting of incidents, ensuring timely and appropriate actions are taken and the standards and procedures.
• Oversee the activities of all network supervision teams and assure the coordination among all, relating to monitoring network performance; planned maintenance and responding to any network connectivity issues.
• See that trouble tickets are working effectively and efficiently and that the work with engineering, field technicians and telecommunications carriers is effective in resolving service issues in accordance with.
• Interface and respond to customer providing technical support and regular status updates.
• First level escalation contact.

Global Network Operations Center, Lisboa (Portugal)

• Oversee the monitoring of the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.
• Direct management of major/critical network incidents to target restoration timescales.
• Primary interface between management, customer, zone managers, etc...and the 3rd parties.
• Knowledge of transmission Huawei Packet Transmission Equipment - PTN910, 1900 and 3900, Siemens HID ATM switches, Siemens microwave (PDH) links (xRAL, SRAL, SRA4 etc.), Huawei Radio Transmission Equipment – RTN910, 950.

Global Network Operations Center, Lisboa (Portugal)

• Alarm monitoring for UMTS NSN & NSN RNC.
• Alarm monitoring for GSM Siemens & Siemens BSC.
• Alarm monitoring for GSM/UMTS Huawei & BSC/RNC Huawei.
• Ticket creation, dispatching, follow up and escalation.

Chemnitz Area, Germany

Worked at the department "Electronic Components of micro and nanotechnology".During the internship I developed electronic systems using Matlab/Simulink, futhermore I used tollboxes like the EDA Simulator Link and the HDL Coder, offered also by the company Mathworks.I evalueted a full designflow from designing and simulating a Simulink model, transferring.

Lisbon Area, Portugal

Telephone contacts with current and former clients for presentation and sale of collectible, among other tasks associated with the role.