André M. Email & Phone Number

Lisboa E Região

Lisbon, Lisbon Portugal

Primary functions:• Operation Services Coordination• Operation Services Supervision• Operation Services quality assurance• Operation Services Teams Management• Operation Services escalation to ANAResponsibilities:• 24x7 hours service window over shifts• Shift handover from last duty and to next duty,• Make sure that operations services do not have disruption• Ensure all tickets are on compliant with SLA, KPI, well qualified, etc. • Keep Operation… Show more Primary functions:• Operation Services Coordination• Operation Services Supervision• Operation Services quality assurance• Operation Services Teams Management• Operation Services escalation to ANAResponsibilities:• 24x7 hours service window over shifts• Shift handover from last duty and to next duty,• Make sure that operations services do not have disruption• Ensure all tickets are on compliant with SLA, KPI, well qualified, etc. • Keep Operation Service Rooms according to ANA regulations (hygiene, noise, disarray, etc.)• Monitor service resolution• Special attention on Service Alarms• Notifify ANA responsible and other external entities regarding service emergencies Show less

Lisbon, Lisbon Portugal

Primary functions:• Ticket register and follow-up• Ticket resolution• Preventive Maintenance• Asset control• Repair control• Alarms / Alert reaction• Requests fullfilement• SIVV’s (Sistema de Informação Visual de Voos) specific maintenance services• E-Gate (Boarder Control System) specific maintenance services• Cupps (Common Use Passenger Processing Systems) specific maintenance services• Cuss (Common Use Self Service) specific maintenance… Show more Primary functions:• Ticket register and follow-up• Ticket resolution• Preventive Maintenance• Asset control• Repair control• Alarms / Alert reaction• Requests fullfilement• SIVV’s (Sistema de Informação Visual de Voos) specific maintenance services• E-Gate (Boarder Control System) specific maintenance services• Cupps (Common Use Passenger Processing Systems) specific maintenance services• Cuss (Common Use Self Service) specific maintenance services• BRS (Baggage Reconciliation Systems) specific maintenance services• HHT (Handheld Terminal – Barcode Scanner) specific maintenance servicesResponsibilities:• 24x7 hours service window over shifts• Ticket register on ANA/DTI tool following instructions in order to have a proper ticket qualification, by identying the affected User, target equip CI, incident/request clear summary, fine description, correct impact, correct urgency, etc.;• Corrective and Preventive Maintenance according with ANA/DTI instructions and aligned with Vendor recommendations• Repair services according with ANA/DTI instructions and aligned with Vendor recommendations• IT Stock control, IT Stock inventory and IT Spares control• SW inventory / discovery according with ANA/DTI instructions and aligned with Vendor recommendation• Rollout refresh services according with ANA/DTI planning• Basic support and configuration for Office App., shares and sharepoint;• Support field engineers (SSBD),• Report to Duty Manager as Functional Manager and to Team Leader as Line Manager Show less

Lisbon, Lisbon Portugal

Primary functions:• Call Handling• Ticket register and follow-up• Incidents trouble shooting• 1st call resolution via remote support• Requests fullfilement• Alarms / Alert reactionResponsibilities:• Ticket register on ServiceDesk CA, ANA/DTI tool following instructions in order to have a proper ticket qualification, by identying the affected User, target equip CI, incident/request clear summary, fine description, correct impact, correct urgency, etc.;•… Show more Primary functions:• Call Handling• Ticket register and follow-up• Incidents trouble shooting• 1st call resolution via remote support• Requests fullfilement• Alarms / Alert reactionResponsibilities:• Ticket register on ServiceDesk CA, ANA/DTI tool following instructions in order to have a proper ticket qualification, by identying the affected User, target equip CI, incident/request clear summary, fine description, correct impact, correct urgency, etc.;• Troubleshoot with correct analisys and diagnose of malfunction.• Try always remote resolution on 1st attempt. If not possible forward it to 2nd line support• On requests follow approved instructions also for tickets that need to be forwared to other resolver groups.• Report to Duty Manager as Functional Manager and to Team Leader as Line Manager Show less

Lisboa, Lisboa, Portugal

Primary functions:• Ticket register and follow-up• Ticket resolution• Preventive and Corrective Maintenance• Asset control• Repair control• Alarms / Alert reaction• Requests fullfilement• SSBD (Self Service Bag Drop) specific maintenance servicesResponsibilities:• 24x7 hours service window over shifts• Ticket register on ServiceDesk CA, ANA/DTI tool following instructions in order to have a proper ticket qualification, by identying the affected… Show more Primary functions:• Ticket register and follow-up• Ticket resolution• Preventive and Corrective Maintenance• Asset control• Repair control• Alarms / Alert reaction• Requests fullfilement• SSBD (Self Service Bag Drop) specific maintenance servicesResponsibilities:• 24x7 hours service window over shifts• Ticket register on ServiceDesk CA, ANA/DTI tool following instructions in order to have a proper ticket qualification, by identying the affected User, target equip CI, incident/request clear summary, fine description, correct impact, correct urgency, etc.;• Corrective and preventive Maintenance for SSDB (Self Service Bag Drop) according with ANA/DTI instructions and aligned with Vendor recommendations,• SW config for SSBD• Repair services according with ANA/DTI instructions and aligned with Vendor recommendations• IT Stock control, IT Stock inventory and IT Spares control• SW discovery according with ANA/DTI instructions and aligned with Vendor recommendation• Rollout refresh services according with ANA/DTI planning• Basic support and configuration for Office App., shares and sharepoint;• Report to Duty Manager as Functional Manager and to Team Leader as Line Manager Show less

Lisboa, Lisboa, Portugal

- Maintenance of tech equipment (computers and projectors) - Guiding user needs- Support with the use of Microsoft Word and Powerpoint