Hello and welcome to my profile!My name is Andre Marcel Mendes (He/His), and I am a seasoned customer-facing professional with over 15 years of experience. I am passionate about connecting with people and helping them achieve their dreams, which in turn helps me grow as a person and professional.Throughout my career, I have had the privilege of engaging with individuals from diverse organizations, spanning various nationalities, sizes, and sectors. As the regional lead for Iberia and Latin America, I continue this journey by leading a team of highly skilled CSMs dedicated to implementing Social / Digital / Deep Sales programs for some of the world's largest organizations. My responsibilities include managing team capacity, ensuring operational excellence, providing ad hoc coaching and mentorship, and fostering team identity.I work directly with organizational leaders in EMEA to drive improvements in key productivity areas, and I collaborate closely with cross-functional partners in Europe and North America to maximize support value and help the business achieve its sales objectives. Additionally, I am a strong advocate for diversity, inclusion, and belonging. I regularly contribute my time, knowledge, and resources to empower various underrepresented groups.If we have worked together or met, either in person or virtually, I would love to connect with you! Please include a note about how we know each other in your connection request.
Listed skills include Market Analysis, Market Research, Customer Insight, Competitive Analysis, and 42 others.