Andre Michel Email & Phone Number

Vereinigte Staaten Von Amerika

The Sr Quality Manager Laser Products (Sr. QMLP) is responsible for developing quality communication with customers and evaluate Product design quality and supplier quality to ensure the best quality service is delivered to our valuable customers in all over the world.

Vereinigte Staaten Von Amerika

1. Managing the CQ communication from global side within the local quality team in a manner which assures a professional support on Customer Quality related aspects and lead & coordinate the Customer complaint handling process.2. Ensure that thorough and consistent CQ audits are conducted in a timely manner & that information from audit findings are incorporated into product design development plans.3. Integral leadership of product design quality evaluation in early product design phase.4. Leading the process of customer complaint & ensure reporting. In addition.5. Support local CQ team to confirm the closing of customer complaint by using proper methods.6. Excellent communicator with a strong background in customer service and the ability to evaluate product design quality robustness in a fast-paced environment while driving a great customer experience.7. Global Group lead for Customer & Design Quality plus Validation & Regulation.8. Internal IATF16949 Auditor

Deutschland

The Customer Quality Manager (CQM) is responsible for developing quality communication withcustomers and procedures to ensure the best quality service is delivered to the valuable customers in EMEA & Asia

Deutschland

The Customer Quality Manager (CQM) is responsible for developing quality communication withcustomers and procedures to ensure the best quality service is delivered to the valuable customers in EMEA & Asia

San Francisco Bay Und Umgebung (Working From Germany)

Responsible for developing quality communication with customers and procedures to ensure the best quality service is delivered to the valuable customers in Germany and other EU countries.

Kreisfreie Stadt Aachen Und Umgebung, Deutschland

single point of coordination to customer headquarter and regional subsidiaries for technical support and complaint handling• support the customer in case of technical product information and drive product change releases (PCN/ PTN)• monitoring worldwide product quality performance at customers within their region and address corrective actions if required• safeguarding quality requirements of the customers in the total chain, e.g. order handling, transportation, warehousing, etc. are respected and adapted• being the “voice of the customer” in the Lumileds Global Automotive Quality Team• active driving of improvements reg. quality aspects both internally and externally• supporting benchmark activities • Preparation, joining and follow up on customer audits

Aachen, Nordrhein-Westfalen, Deutschland

The additional objectives to the normal CQM role of the QMS Representative is to safeguard:- The compliance with the requirements of ISO 9001 and ISO/TS/IATF 16949- The further development of the Quality Management System- The improvement, update and maintenance of the Quality Management System documentation- Contribution to internal and external quality system audits and the follow up of corrective actions- The execution of the management review of the implementation of the Quality Management System

Kreisfreie Stadt Aachen Und Umgebung, Deutschland

single point of coordination to customer headquarter and regional subsidiaries for technical support and complaint handling• support the customer in case of technical product information and drive product change releases (PCN/ PTN)• monitoring worldwide product quality performance at customers within their region and address corrective actions if required• safeguarding quality requirements of the customers in the total chain, e.g. order handling, transportation, warehousing, etc. are respected and adapted• being the “voice of the customer” in the Lumileds Global Automotive Quality Team• active driving of improvements reg. quality aspects both internally and externally• supporting benchmark activities • Preparation, joining and follow up on customer audits

Kreisfreie Stadt Aachen Und Umgebung, Deutschland

single point of coordination to customer headquarter and regional subsidiaries for technical support and complaint handling• support the customer in case of technical product information and drive product change releases (PCN/ PTN)• monitoring worldwide product quality performance at customers within their region and address corrective actions if required• safeguarding quality requirements of the customers in the total chain, e.g. order handling, transportation, warehousing, etc. are respected and adapted• being the “voice of the customer” in the Philips Global Automotive Quality Team• active driving of improvements reg. quality aspects both internally and externally• supporting benchmark activities • Preparation, joining and follow up on customer audits

As Quality Project Leader I took the integral ownership of product quality in the product design, industrialization & customer release phase of new products or new production areas, by working in close cooperation with the development team, production team, product management, suppliers and customers.

Responsible for engineering projects concerning the optimization of production processes or machines for existing Xenon automotive lamps. Responsible for the development of new production processes and machines for the production of new Xenon automotive lampsProject leader of selected Xenon Aftermarket projects (for example HID 6000K Ultra Blue).

Project leader of Halogen Aftermarket products (for example H7 Moto Vision)Material analysis as support for running development projects Analysis of field complaints.

Responsible for material analysis as support and control of running productionAnalysis of field complaints Technical support of material tester trainees.

Responsible for material analysis of receiving materials, running production and field complaints

Responsible for analysis as support for research projects.

Vda Qmc Product Safety & Conformity Representative (Pscr), Vda Qmc Product Safety & Conformity, Certified

The Product Safety & Conformity Representative(PSCR) is the one who has the necessary information and qualification to have a targeted.

Certified Iatf16949 1St/2Nd Party Auditor (Vda Qmc), Quality Management, Certified

Activities and Societies: DGQ4 Day Training + 3 exams & requalification Nov 2020

Quality Management Representive, Iso9000/9001/9004 Quality-Management

Vda 6.5 (Product Audit), Trained

E2E Lean Leadership - Practitioner Level, Lean Management

Activities and Societies: Kaizen InstituteLean Leadership Training (Kaizen,6S, Kamishibai, Yamazumi, One Point Lesson, ....) VSM, SIPOC

Blackbelt For Design For Sixsigma (Didov & Dmaic)

Greenbelt For Design For Sixsigma (Dmaic)

Certified Mechanical Engineer, Automation

Engineering methods Production machines and methods Production, development and control Quality management Automation engineering.

Material Analyst (Physics), Material Testing And Metallography

destructive and non destructive test methods metallographic analysis metal know how .....