Andre Mure Email & Phone Number

Rancho Cordova, California, United States

Develop, implement, and support IT process and procedures which support the TPMG Desktop Medicine Secure Messaging team goals.

Pleasanton, Ca

Defined appropriate process goals to organize and facilitate project, team, velocity/capacity planning, daily stand-up meetings, sprints, demos, reviews, and retrospectives. Communicated with other management, developers, product managers, and technical support specialist on product issues. Tracked and communicated team velocity and sprint release progress. Ensured team practiced core Agile principles of collaboration, prioritization, and team accountability.Managed product and Iteration artifacts; backlogs, burndown charts, and user stories focused on critical themes to ensure consistent milestones for effective process governance. Prioritized process goals to accommodate project specific needs and to deliver value quickly in a complex onshore/offshore operations model. Facilitated discussion, conflict resolution to identify and remove impediments and prevent distractions. Accelerated value delivery by integrating quality of work verification processes into all activities. Assisted product owners with the development of concise User Stories. Coached Kaiser Application Coordinators with estimation techniques used to efficiently decompose a user story, develop effective Acceptance Criteria, and establish the “Definition of Done” to verify acceptance criteria are met. Ensured the construction of potentially consumable products for iteration demonstrations. Focused on the customer’s value stream. Utilized Minimum Business Increments and Minimum Viable Product development techniques. Coordinated iteration demonstrations to validate features based on User Stories meet the Definition of Done. Demonstrated new features, documented feedback, and confirmed product production release date. Assisted with the product backlogs maintenance, prioritization and resolution of defects/bugs during iterations.Ensured product readiness, staged product for release, engaged support teams. Equipped support resources on release day, deployed solution, completed and archived project

Implementation, service and support of small business information systems.

Taught CompTIA A+ Certification Training and exam prep.

Customer Call Center Implementation. Genesys and Interactive intelligence enterprise Computer Telephony Systems.

Customer Contact Center Implementation. Genesys customer contact center telephony systems.

Masters, Project Management

Masters, Information Systems

Epiccare Inpatient Clinical Documentation Certification, Epiccare Inpatient Clinical Documentation

EpicCare Inpatient Clinical Documentation Certification

Ed Tracking (Asap) Certification, Ed Tracking (Asap)

Epic ED Tracking (ASAP) Certification