Andre Murphy Email & Phone Number

Chicago

Answering technical question via phone, and email for customers, sales reps, and customer service reps, performing product testing, and completing engineering reports, tracking call logs, writing Products information reports. Knowing the Lawson product offerings, and Kent Automotive, assist in the Kent ESR and sales leadership training.

Broadview, Il 60155

Answer incoming call to the Wheel Service Center, Serve as the first line of contact between the Service Center and internal and external customers, log all incoming calls in the Tech Database, supply technical assistance to service technicians in repairing equipment, supply customers with part numbers and availability, and assist customers with operational, and adaptability questions, as well perform onsite training, and presentations to sales and service members.

Lisle, Il 60532

Repair Advocate Responsibilities: Constantly monitor every aspect of a truck repair, and ensure that any hurdles are overcome quickly, and to insure that the customers truck repairs are handled in a timely, and communicating this information to the customer, while aligning parts and service departments to assist in expediting all repairs performed. I was also responsible for training dealer service staff on the use, and benefits of using the Repair Advocate dashboard, and automatic updating tools. Parts support specialist Responsibilities: Interpreting, analyzing and reviewing complex related data for all product lines in order to answer a broad range of inquires from the Dealer Organization, National Accounts, Fleet Customers, and other internal and external stakeholders.