• Installed, configured and Troubleshoot stores front-end retail and Pharmacy’s POS hardware/software. Comprising of (NCR) registers/Monitors/receipt-printers/self-checkout stations, Motorola scanners and VeriFone signature capture devices and Fuji photo kiosks.• Installed, imaged, configured, and Troubleshoot store networking and admin hardware/software. Consisting of Cisco switches and access points, Dell T410/R440/R430 servers(win08/16), Hughes firewalls, voice response units, overhead music players, printers, windows workstation, mobile inventory barcode scanners(Win/Android/IOS). • Conducted routine maintenance and repairs for the stores (ScriptPro) robotic prescription dispensing systems.• Maintained accurate accounting of over 3000 hardware assets within a designated geographical area consisting of over 23 stores.

• Worked as a member of a 24/7/365 NOC team to maintain 99.999% uptime in the datacenter.• Provided Help desk support to resolve customers inquiries regarding, DNS changes, connectivity issues, provisioning, SAAS virtual licensing as well as basic account information, • Monitored network performance and uptime and responded quickly to incidents. Utilizing various network monitoring tools such as Intermapper, Zabbix, SolarWinds and Nagios. • Monitored virtual environment both client-side and internal utilizing vSphere web client, VCloud directory and Veeam back up.• Coordinated disaster response plans with department management, upline providers and clients in accordance with relevant SLA.• Collaborated with engineers and project managers regarding the parameters of client projects. • Performed remote hands for Collocated clients which included Deployment of physical and virtual servers, disaster recovery, racking and stacking of routers/switches/firewalls/ PDU’s and other associated equipment.

Installing/configuring PC's, monitors, switches & peripherals. configuring Samsung Android devices(S6 phone/8.4 tablet/10.1 tablet) for remote access/monitoring and streaming using STRATACACHE Product Suite. coordinating with STRATACACHE tech support, ensuring network connectivity and trouble shooting software/hardware problems

Senior Navy- 24 Years Experience:24 years of Navy experience in Tactical Operations, Global Command Control Systems Maritime (GCCS-M), Link, Analyst Notebook and Command, Control, Communication, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) in the collection, processing, displaying, evaluation of operational intelligence performing analytic and administrative duties, producing intelligence product from multiple open sources intelligence and sensors in Joint Theater Operations in support of OIF/OEF. Maintained Secret Clearance•