•Critical thinking skills by examining 5-10 support tickets daily and promptly calling and emailing customers within 24 hours resolving issues and complaints to prevent international shipping delays•Presented value propositions by generating 3-5 sales leads daily to 1000s of small business owners across Canada, which led to a $150 monthly performance bonus•Accurately processed 50+ international shipping orders daily by phone and piloted a new documentation system which resulted in better accuracy and assessment of transactions•Achieved 10% lower call handle times of under 6 minutes by providing excellent customer service•Use of VPN to log into CRM apps and tools while working remotely from home

•Evaluated 10 to 20 mobile phones for trade-in every month, with strict testing of devices electronically; providing in-store credits based on conditions for added store profitability and a 10% increase in secondary sales•Successfully managed store operations including opening and closing procedures, counting cash, activating alarms and locking gates•Recognized as Employee of the Month in November 2019 for surpassing secondary sales targets by 25% with over $2500 in accessories and add-ons•Participated in weekly and quarterly meetings with management to set store targets of 5-8 wireless activations & $500 accessories sold per week

•Analytical skills by conducting comprehensive assessments of cellphones, tablets and laptops identifying and resolving technical problems in both French and English•Effectively communicated features and benefits to help 1000s of customers across Canada learn about services and products offered to reach daily goals of 2-4 new activations and $200 in accessory sales•Executed dozens of new activation orders monthly ensuring the sale of insurance claims with an 85% store attachment rate, leading to the #1 store in the Prairies region for Q1 2016•Troubleshooting using makeshift tools and ingenuity to solve problems like Google to find out about developer options and settings.

• Updated Active Directory to provide support for consultants and clients to access secure files• Overhauled computer systems as a team and simplified access to directories/folders for over 20 000 users• Supported Windows PC users, and ensured timely resolution of tickets & work orders via Microsoft Office 365

• Helped Customers in French & English through technical troubleshooting of hubs/switches/routers• Diagnosed computer problems for clients/consultants remotely via Lan Desk Remote Control• Educated clients/consultants on internet safety and security procedures