Andre Pearson Email & Phone Number

Irving, Texas, United States

Following department procedures and assigned responsibilities to manage individual workflowsMaking recommendations and resolving complicated or unusual problemsPrioritizing requests and tasks, and assigning them to individualsEnsuring consistent communication, and providing consolidated answers to complex submissionsMonitoring and controlling communications, and training teams to have a consistent communication styleAssuring employees that their issues will be addressed by the appropriate colleagueAddressing and resolving issues, such as technical glitches or client concernsDeveloping and executing marketing and communication plans to publicize the SPOC and measuring the performance of the improved value streams

11511 Luna Road

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control;Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Multi tasks to document while speaking with the consumer.Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Follows instructions, responds to management direction; Takes responsibility for own actions.

Dallas/Fort Worth Area

Research and respond to any questions from the mortgagors.Use customer service skills and knowledge to problem solve, educate, and achieve one-call resolution.Build a relationship with Round Point Mortgage Servicing’s customers and meet homeowners expectation. Strictly adhere to company, investor, and regulatory guidelines.

Coppell, Texas

Assist attorneys in the accuracy of foreclosure files based on state laws and investor guidelines. Review multiple lengthy customer legal documents for accuracy and acceptability for the attorney to submit to the courts for foreclosure proceedings.Work with the bankruptcy, REO, claims, collections, charge off and compliance departments.Responsible for verifying accuracy of mortgage loan file data using electronic and hard file information.

Irving, Texas

Responded to customer telephone inquiries related to real estate loans in a high-volume call center.Answer customer inquires regarding Mortgage accounts. Researches customer complaints or concerns and corrects or adjusts records, as needed. Enters conversation into Servicing comments on computer. Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, etc.

Plano, Texas

Exercised excellent communication skillstoward diplomatically responding to customerinquiries and resolving mortgage / loan servicingissues.Reliably delivered top-notch customer serviceto increase repeat business and retentionTrained, coached and mentored new hires incustomer service policies and procedures aswell as problem solving techniquesChosen to oversee and rectify customer issuesescalated to company president's office