Andre Persaud Email & Phone Number

Long Island City/Nyc

Greater New York City Area

-Assist General Manager to implement and maintain company procedures and brand standards for all departments of the hotel-Assist in hiring, training and coaching team members on proper usage of hospitality terminology, office practices, release of records, as well as Property Management System, and department policies and procedures-Coordinate closely with other Departments and emphasized on excellent inter-departmental relations-Analyze Competitive Set daily and take corrective measures and actions to ensure highest profitability forecast and implement new rate and e-commerce plans to increase sales based on statistical data-Develop and maintain relationships with multiple clients and corporations to generate new business-Oversee accurate accounting of daily transactions by verifying journal reports, audit reports, cash on hand, accounts receivable and payable -Frequently monitor satisfaction scores and respond to all guest reviews on Hysat/Medallia -Resolve guest complaints through stellar customer service to ensure high guest satisfaction and brand loyalty -Assume the duties of General Manager in his absence

Long Island City, Queens, Ny

-Manage the daily activities of the Front Desk and Housekeeping department — oversee service quality, operational efficiency, guest satisfaction, standards of compliance and service-Oversee accurate accounting of daily transactions per company policy by verifying journal reports with bank reconciliation, cash on hand, accounts receivable and payable-Develop positive working relationship with GSA; motivate, coach and provide feedback to team members and prepare annual employee performance evaluation-Process Room Attendant task sheet; inspect and update room status in the system -Conduct regular inspection of the public space to ensure cleanliness meets hotel’s standard -Process guest check-in and checkout; post charges to guest folio-Resolve guest complaints through stellar customer service to ensure guest satisfaction and brand loyalty -Make/amend a high volume of guest reservations, group bookings and group contracts -Coordinate all necessary maintenance and repairs for public areas and guest rooms -Replenish office and housekeeping supplies as needed

New York, Ny

-Provided administrative support to the CEO and Controller-Oversaw daily tasks related to accounts receivable and payable-Handled incoming telephone inquiries and directed callers to appropriate personnel-Completed all required paperwork for new tenants and collected security deposits -Investigated and resolved resident complaints in a timely and efficient manner-Made travel arrangements for team members traveling on company business-Reconcile employee’s monthly expense reports-Maintained filing system and inventory management of all office supplies