Customer Service Representative
My responsibilities at Xerox include orchestrating the call floor to make sure the representatives are conducting their calls appropriately, following all procedures, and handling the calls effectively. Another responsibility is to train the new classes that are coming into the facility to make sure they are as efficient and well knowledgeable as the current floor reps. When conditions call for me to take calls, I then have to analyze medical claims, communicate effectively to the caller as well as to the appropriate departments, assist other reps with call issues while still taking calls, and maintain a low call volume.