Andre R. Edwin Email & Phone Number

Jamaica, Ny

• Manage and monitor Key account customers and ensuring compliance with all agreed company policies.• Ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization.• Working collaboratively with Operations and Sales Management to ensure maximum client satisfaction.• Run daily activity reports and maintain overall awareness of live shipments.• Complete and send client reports/KPI's /QBR and Investigation reports in accordance with specific client requirements.• Provide shipment specific updates where required.• Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.• Customs Invoice / Shipping approvals.• Monitor / Assist with live bookings / collection orders.

Jamaica, New York, United States

New Hyde Park, Ny

International Customer Service, Overnight Supervisor / Lead AgentSpecializing in Courier for Bio-Pharmaceutical, Clinical Trials, Active systems – Imports & Exports.• Responsible for supervising and monitoring the performance of other customer service representatives• Handle the tasks of providing multi support, supervision, and leadership to the entire customer service team• Perform responsibilities of handling escalated customer service inquiries, requests, complaints and respond to them in a professional and timely manner• Provide support and coach employees to create an environment of professional growth and success• Perform all other essential duties under the instructions of the manager

Customer Service Representative for Courier and Bio-Pharmaceutical Department.• Trained in the proper handling of hazmat for bio-pharmaceutical and non bio-pharmaceutical materials• Responsible for routing both Domestic and International packages; also assigning Pickup, Transfer and Delivery agents to job ticket• Prepare various Import/Export documentation – Shipper’s Export Declaration (SED) and MAWB• Ensure Import shipments are custom cleared and delivered

Brooklyn, New York

Student Intern – Special Assistant to the President• Worked directly with the President/CEO• Assisted the Office Manager with organizing, managing and executing business conferences and events• Maintained the CACCI’s website database• Processed new and existing membership packages and other Human Resource activities