Andre Roberts Email & Phone Number

Beckenham, Gb

Weybridge, England, United Kingdom

London, United Kingdom

 Managing ebanking administration across treasury portals for HSBC, Citibank, Deutsche Bank and Danske Bank. Complete annual user reviews of all treasury ebanking portals. Manage UK and US bank account openings and closures as required by the business and in line with Corporate Treasury policies. Activities need to be completed to a very high level of accuracy, with considerable time pressure. Maintain the tracker for bank account openings and closures and provide a weekly update to the core stakeholder group. Ensure all connectivity to accounting systems is complete for all bank accounts activity. Responsible for the continual review of usage of bank accounts. Provide support to Treasury Operations Manager and Treasury Banking Specialist when and where required. I’m a centralised resource that provides a “Centre of Excellence” service, I give day to day guidance on bank account opening and ebanking portal usage to Service Centres, Local Markets as well as Corporate Treasury. Review and monitor market compliance with Corporate Treasury policies providing guidance and exception notification where required. Ensure banking static data on the GSK Treasury Management Systems remains up to date. This includes the review and authorisation of any additions or amendments to the static data. Ensure systems are fully utilised to ensure processes are managed in the most efficient manner. Ensure compliance with internal control procedures. I provide training and guidance to LOC on bank account management periodically. Maintain documentation for Corporate Treasury (Bank mandates, Standard Settlement Instructions, Call Account Agreements). Participate when required in the Treasury Transformation project. Initiate, develop and implement process improvement projects.

Bromley, United Kingdom

 Managing the implementations of treasury solutions and cash management for International corporations within the US and EMEA regions. Engaging with clients from the foundation of every project to set out project scope and assemble, project plan, coordinating and managing project teams to ensure clients expectations are met within the specified time restraints, as well as tracking progress, dealing with issues that arise. Facilitate client training following successful project implementation and ensuring a seamless transition to treasury client services. Support the sales team in their pre-sales process by providing guidance from an implementation and solution perspective. Meeting with clients and participating in pre-sales project scoping discussions. Host regular daily/weekly conference calls to update stakeholders on the progress of each project. Good knowledge of internal and industry AML/KYC requirements, facilitating the client on-boarding process, handling documentation and ensuring compliance with regulatory requirements. Furthering my knowledge on the banks product capabilities by participating in ongoing training and development, personal research and keeping familiar with the banks written procedures. Experienced in managing implementation for the following products: complex Liquidity structures including: notional pooling, Physical cash concentration and multibank cash concentration via SWIFT MT940/942 and MT101; domestic payroll and Direct Debit solutions across the EMEA region, multibank information reporting, liaising with multiple European and international banks; Bulk file Delivery solutions via H2H/EFD (Electronic File Delivery) and account opening for new entities- facilitating the on-boarding AML/KYC process.

Ø Face to face customer service: handling customer complaints, objections and queries.This requires me to be able to establish and maintain positive relationships with fellowprofessionals and customers both in person and over the phone, with the ability to reasoneffectively with people. I have also had training on how to defuse potentially aggressivesituations, ensuring a calm and pleasant working atmosphere. Ø Handling audits: making sure all financial compliances are up to FSA standards. Thisrequires regular checking and adherence to any new policies that the FSA or Nationwidehave put in place and implementing them immediately.Ø Weekly conference calls with area manager discussing weekly strategies on how we canconsistently move forward wit the ever changing economic climate.

Ø Dealing with loans, mortgages and investments: this requires excellent listening andinterpersonal skills to achieve high results and get the best out of any situation. Aswell as excellent written and verbal communications with the ability to analyse andprocess data quickly and effectively. Also strong administrative skills and the ability tomulti-task effectively.Ø Team warm ups: Taking the lead in conducting daily morning meetings to motivate andprepare the staff for the forthcoming day, including individual and group praise(celebrating success).Ø Headed conference calls to see what action plans other branches in our area have tomeet targets and ensure business contingency plans are in place.Ø Organise campaign days to promote business.

Ø Managed a team of ten with the responsibility of ensuring they are meeting theirperformance standards.Ø As an experienced member of staff I have mentored a number of new colleagues in theirrole ensuring a high standard of service and training.Ø Decision making regarding managing a team and how to choose the best products andservices for my customers.Ø Using my discretion to deal with sensitive situations both with staff members andcustomer complaints.Ø Dealing with staff one to ones and disciplinary procedures.Ø Letter writing, courtesy calls and cold calling.

Ø Dealing with customers cash transactions as a cashier.Ø Audits and operations.Ø Faxing and filing and booking appointments for the personal banker.

Education record

· Word and Number Power; grade A- C Mathematics and English). Training and Courses: 'Accelerating Your Potential' (AYP) · On this course I.

Financial Management

· 8 graded A-D. · French Speaking and Listening: Level One and Two