● Build and nurture relationships with existing clients to drive an increase in customer retention, loyalty, volume, and revenue. ● Proactively seek opportunities for growth and expansion within existing accounts.● Evaluate the potential of existing customers and provide insights to management on how to drive growth and expansion internally.● Maintain an understanding of the customers within your book of business - industry, vertical, potential, etc.● Think critically to develop and provide resolutions to customer problems that may require creativity and industry expertise.● Report weekly on volumes, customer counts, forecast, and actuals vs monthly model targets as they pertain to your book of business, continually monitoring sales and customer performance.● Educate customers on the continued value of our services through monthly touch points.● Present ideas for improving customer care and retention.● Implement customer retention strategies as designed by management to retain business. ● Negotiate and/or discuss pricing for services and products as it pertains to existing clients and internal growth.● Research and seek opportunities for growth and expansion outside the book of business.● Assist in training new hires and continually share your evolving industry knowledge with other team members.● Participation in coaching sessions and 1:1 meetings to increase speed, develop industry knowledge, and improve the level of customer care.

• Work closely with Head of Beverage to finalize beverage service style/service, logistics, and equipment needs for all events.• Document and report beverage usage/data for future reference and par planning.• Work closely with Head of Beverage to establish the most efficient way to track beverage donation/products in all necessary, team-wide tracking documents.• Leverage existing relationships to enhance festival beverage contributor portfolio.• Connect regularly with Event Producers to ensure that any updates in beverage service, product, and staffing needs are addressed.• Maintain regular communication with Beverage Logistics Partner to ensure that document/information transfer is smooth + timely.• Ensure ABL Permits are collected from Event Producers + submitted in a timely manner.• Ensure that all information required for warehouse tracking documents is organized and handed off to warehouse lead on schedule.

• Activated professional network post-pandemic shutdown; engaged in strategic planning for essential shipping and logistics projects.

• Specialized in troubleshooting VIP shipments- tracked the progress of shipments, pursued vendors to identify and rectify issues in a timely manner through ongoing communication between internal stakeholders, and notified clients of high-level information to reset expectations.• Prepared commercial invoices and AES filings for export and submitted to appropriate regulatory or shippers to ensure the accuracy of the information and complete timely submission.• Handled department audits of all imports confirming that items were declared appropriately upon clearance and proper VAT and MPF were applied if applicable.• Sourced in-house resources and outside vendors to obtain quotes; determined the most suitable option to meet the needs of internal and external clients.• Utilized SAP and worked closely with Pre and Post Sale Teams using lateral management skills to ensure delivery of a fully integrated, consistent and exceptional experience to clients.

• Managed the complete client experience for prestigious, high net worth wine collectors across an average of 7 sales per year containing 500-2200 lots per sale. • Duties included fulfillment of inbound and outbound shipping; spearheaded domestic and international client shipments with strict adherence to logistics requirements.• Arranged complex inbound and outbound shipments which included 16 temperature controlled sea containers to Hong Kong, each containing over $5M of purchased and consigned property.• Communicated with CONSOL hubs to determine client delivery- monitored and executed quote requests in-line with established service levels; special attention to high value lots and VIP select clients.• Established and maintained relationships with shipping vendors to build value-based partnerships, resulted in ability to quickly execute quotes and meet coverage requirements to satisfy insurance thresholds for economical method of property movement. • Worked in tandem with Pre and Post Sale Teams; communicated clear and consistent updates to deliver and exceptional client experience.• Ensured timely collection of invoices and payment to appropriate shipping and external service vendors.• Coordinated local deliveries for retail business including delivery route and warehouse transfers.• Additional duties: maintained accurate records and reports, built functionality within SAP based on specific needs, conducted and maintained inventory of warehouse, disputed invoices where necessary, liaised with finance department to ensure accurate filings, and submitted cost analysis for department.

• Directed and coordinated overall daily activities of personnel and equipment including: irrigation, fertilization, tractor activities, spraying and harvesting, maintaining budget and forecasting models.• Worked closely with all stakeholders to schedule grape deliveries to wineries during harvest season.

• Responsible for all day-to-day on site and domestic aspects of Operations/Logistics, supply chain, and customer delivery procedures. Accountable for ensuring the proper execution of each stage of the distribution process- timely completion, within budget, and to the right quality of standards. • Conducted staff performance reviews and increased junior logistics staff effectiveness through identifying need for additional training based on capability assessments and setting clear objectives, resulting in decreased grievance investigations. • Completed review of shipping contract to incorporate FedEx jewelry plan to shipping policies, eliminating the need and additional cost for a third party insurer; resulted in annual savings of $78,000. • Applied comprehensive knowledge of logistical procedural process of national and international import/export legislation to review and update lacking CITES filings for exotic goods’ records in accordance with the US Fish and Wildlife Service. • Initiated contract to repair aging HVAC system resulting in an immediate cost savings of $12,500 and continued financial benefits and guaranteed timely repairs. • Oversaw and monitored insurance claim for severe water damage of luxury goods and physical building; filed and reviewed multiple claims with internal and external insurance companies to assess the proper dollar valuation of damaged goods as well as needed repairs.

• Ensured the day-to-day efficiencies and supply chain needs for all domestic facilities, while reducing costs and budget through thoughtful negotiation and contract implementation. • Revised Boutiques’ operating procedures and standards to ensure the highest functioning operations to support all platforms of the business to meet and exceed short and long term objectives. Played an integral role in strategic development, budget forecasting, historical record keeping, making decisions regarding stock control and establishing par levels. • Resolved operational deficiencies including matters such as cash handling, deposit preparation, opening and closing protocol, maintaining accurate records of pricing, and running sales and activity reports. • Oversaw the needs of multiple customers simultaneously by quickly addressing any queries or complaints in an efficient manner and collaborated with clients to build relationships to identify their key needs. • Copiously directed and oversaw contractors at multiple Boutiques in order to facilitate the ease of execution of projects within timely manner.• Conducted crime and loss investigations for missing goods and shipments. • Responsible for maintaining state-of-the-art security monitoring equipment and procedures to secure and alarm premises nationally. • Implemented and performed daily audits to avoid any discrepancies with over 8M stock inventory domestically, accountable for any local Boutique loss.

• Planned, directed, and coordinated the shipping department activities in an organized, safe, and sanitary work environment in compliance with the Company’s policies. • Oversaw all transactions to ensure the utmost efficiency and reflect the correct inventory positions at all times; inclusive of shipments, donations, product loss, and damages. • Monitored and reconciled complete reports, on a daily basis, the shipments of all products to track and estimate completion of delivery. • Effectively coordinated the load out schedule with in-house distribution center and outside vendors to ensure timely and accurate load out and receipt of all products. • Engaged in the typical responsibilities required of a manager to include strategic planning, evaluating priorities, integrating enhancements of service, and delegation of tasks. • Maintained and cultivated relationships with clients and shipping partners to exact the highest level of success.