Andre S Email & Phone Number

• Onsite/Remote support (creating user accounts via Active Directory, Azure Active Directory, Microsoft Exchange & Office 365 Admin.)• Planning migration projects to sharepoint and Azure Active Directory, Intune• Working in a MSP environment (Over 10 different sites)

London Area, United Kingdom

• Directed and managed IT support for H&H Group, including overseeing a team of 3 and managing a remote intern in Italy; boosted customer satisfaction ratings by 25% via SLA management and vendor negotiations.• Meeting with C level management & finance to discuss budget for the upcoming financial year.• Delivering high level 2nd & 3rd Line IT Support for users in our UK and European offices (5 Sites)• Onsite/Remote support (creating user accounts via Active Directory, Azure Active Directory, Microsoft Exchange & Office 365 Admin.)Key Achievement: Migrating all department & user folders in Europe from our Chinese cloud drive to SharePoint/ One DriveProject Work:• French Server to O365 Migration• Fibre Line Upgrade• Cloud Drive to SharePoint Migration• Dropbox to SharePoint Migration• Zoom Telephony to Teams Telephony

London Area, United Kingdom

• In charge of hospital IT maintenance by patching switches for new computers and hospital equipment, creating user accounts via Active Directory, Microsoft Exchange & Office 365; other tasks include general IT maintenance and user support.Key Achievement:• Migrating our systems from Windows 7 to Windows 10 and ensuring all software is compatible with the upgrade.

• IT and network support (patching and updating switches) in maintaining existing corporate network for head office users as well as store support across Europe. • Co-ordinate with different IT teams in Japan, America, and Hungary as well as organise training sessions on new software. Leverage various software platforms to deliver highly-level support to end user regarding the utilisation of Meraki Portal, Office Suite, Gsuite, Windows OS, Mac OS, Teamwork Retail Apps, and Service Now. • Ensure seamless operations by deploying and recycling computer hardware, configuring iPads and iPhones for staff as well as imaging and re imaging laptops to Windows 7 or Windows 10.Key Achievement:• Migrated users from Outlook and Office to G-Suite in effective co-ordination with the IT and project team across Japan and America.

• Delivered first & second-line technical support maintaining networks of seven different schools and as managing users. Provided proactive assistance to first line technicians in resolving issues. • Streamlined school network operations by updating firmware on switches and overseeing users via Office 365 and Azure Directory. Key Achievement: Promoted from a first-line technician to a second-line technician in first eight months for delivering exceptional services across department and to clients