André Almeida Scaff Email & Phone Number

State Of Santa Catarina, Brazil

São Paulo, Brazil

Leading and Building a new Logistics Platform team.This team is focused on buidling the backbone capabilities for our freight marketplace. Products that will enable our platform to scale and add more value to customers by leveraging data to produce network effects.

Florianópolis, Santa Catarina, Brazil

Leader of Network Optimization squad group.- Re-structured the capacity based initiatives- Built a product private/dedicated fleet program into a profitable revenue stream for the company- Structured on how to use capacity data as a company- Created a candency of experimentation with engineering- Managed a succesful partnership with one of the biggest reailters in the world

Florianópolis E Região, Brasil

Responsible for 3 product squads, the goal of those squads is to make our internal logistics team more productive and efficient, through process automation.I was responsible for: - Track and Trace squad, that supports our tracking team with automated tracking of trucks. - Carrier Operations squad that supports our carrier sales team with better tools to source carrier and automate the carrier contracts processes.- Shipper Ops squad, that was responsible for… Show more Responsible for 3 product squads, the goal of those squads is to make our internal logistics team more productive and efficient, through process automation.I was responsible for: - Track and Trace squad, that supports our tracking team with automated tracking of trucks. - Carrier Operations squad that supports our carrier sales team with better tools to source carrier and automate the carrier contracts processes.- Shipper Ops squad, that was responsible for supporting our Account Manager with tools so they can bring more revenue to the company. Show less

Brazil

Working as a Volunteer mentor on the Plug and Play Startup Acceleration process.

Brasil

Founder and Co-host of the first Brazilian podcast focused on CS/CX and all things client.Over 50 hours of content60 episodesNational and Internacional interviews with best on the industry+60k playsCliente Cast is available on Spotify, Apple podcast, Google podcast and almost all podcast platforms.

Blumenau E Região, Brasil

Lead the building and launching of the new Customer Success Product.- Developed and validated the MVP with a group beta testers- Created the monetization strategy- Took part on the branding process- Launched a successful wait list for the soft launch of the product with over 300 different companies signed up.- Created a community on telegram for the wait list where we would engage with the possible users, update them with new product releases and gather feedback on… Show more Lead the building and launching of the new Customer Success Product.- Developed and validated the MVP with a group beta testers- Created the monetization strategy- Took part on the branding process- Launched a successful wait list for the soft launch of the product with over 300 different companies signed up.- Created a community on telegram for the wait list where we would engage with the possible users, update them with new product releases and gather feedback on planned features. Show less

Florianópolis E Região, Brasil

The Customer Success Meetup Brasil is an community, focused on Meetups, that started in Florianópolis, south of Brazil and in less than a year we were able to grow to over 12 different states, we grew from 2 events a year, to over 23 events in one year.Our vision was to spread the Customer Centric culture around Brazil by having right quality speakers and strong networking.- Lead the expansion and National organization of the community, that grew from 1 city to over 13 different… Show more The Customer Success Meetup Brasil is an community, focused on Meetups, that started in Florianópolis, south of Brazil and in less than a year we were able to grow to over 12 different states, we grew from 2 events a year, to over 23 events in one year.Our vision was to spread the Customer Centric culture around Brazil by having right quality speakers and strong networking.- Lead the expansion and National organization of the community, that grew from 1 city to over 13 different cities in less than an year.- Created the event model that was replicated to over 13 cities around the country. This was done through experimentation and attendee feedback.- Developed a financial model so the bigger cities could help fund events on smaller cities with not a big Customer Success scene.- Responsible for creating the first Customer Success track on the TDC Conference. Show less

Florianópolis E Região, Brasil

Responsible for driving engagement on 150 accounts using RDstation software.- Helping SMBs develop their first digital marketing strategy- Assisting established marketing departments on becoming digital and being more data driven on their decisions.- Consulting on paid media performance.

Florianópolis E Região, Brasil

As a ISM I was the first contact new clients had witht he company, I was responsible for making sure that they were set for success by supporting them on their first steps.Since most of the companies who hired RDstation were SMB doing digital marketing for the first time, I helped them develop a sustainable first digital marketing strategy, connect our software to other tools that they already used.

Florianópolis E Região, Brasil

Responsible for curating, organizing and marketing the first Customer Success track on the TDC

Florianópolis E Região, Brasil

Founder at Ontrack, a startup that focused on SaaS product for customer success teams.This was one of the most important professional experiences I had and a turning point on my carrer. We raised money, we tried to build a product but we failed, with that came a lot of learnings.Some of the things we achieved before closing the startup:- Raised an angel round of over with 3 investors.- The first customer success consultant company of Brazil, we helped over 10… Show more Founder at Ontrack, a startup that focused on SaaS product for customer success teams.This was one of the most important professional experiences I had and a turning point on my carrer. We raised money, we tried to build a product but we failed, with that came a lot of learnings.Some of the things we achieved before closing the startup:- Raised an angel round of over with 3 investors.- The first customer success consultant company of Brazil, we helped over 10 companies structure a Customer Success department.- Release a SaaS product focused on customer success teams. Show less

Florianópolis E Região, Brasil

Repasse rápido is a marketplace that connects Car Dealerships with smaller Car Stores to enable Car stores to buy used cars for reselling.- Structure the Customer Success department- Created the customer journey and onboarding for both sides of the market place- Onboarded over 20 Dealerships and 800 Car stores.

Florianópolis E Região, Brasil

I started an English Teacher at Rockfeller and got promoted into Pedagogical CoordinatorAs a coordinator I developed:- A structured hiring process- A Ideal Customer Profile that fuel sales for 2016 year, by not selling to the wrong person we were able to save R$42k - Established a feedback culture among teacher and made the School a safe place for teachers so we could grow as a team.- Implemented retention metrics

Florianópolis E Região, Brasil

IBGE is the Brazilian institute of statistics and research. It is responsible for the most important data about the country.I worked as a Field researched and I was responsible for going to people's houses and interviewing them for 2 main researches:- PNAD the second most important research in the country, that happens every year.- PNS, the first time Brazil did a National Health Research.I researched over 150 homes in 4 different cities around Florianópolis… Show more IBGE is the Brazilian institute of statistics and research. It is responsible for the most important data about the country.I worked as a Field researched and I was responsible for going to people's houses and interviewing them for 2 main researches:- PNAD the second most important research in the country, that happens every year.- PNS, the first time Brazil did a National Health Research.I researched over 150 homes in 4 different cities around Florianópolis metropolitan area. Show less

Anthropology

Health And Physical Education/Fitness