• Premium customer service for Henry Schein (via Zendesk)Senior ERP system analysis and configuration , performance analysis, and web service integrations.

• Deep Transportation systems experience• Customer support via phone, email, chat, or instant message to userswho need help with the LINCROS TMS software• Identifying and escalating critical issues to management• Working collaboratively with technical engineers to identify andresolve complex issues• Experience with message formats JS/JSON/CSS/XM• Understanding of APIs and SQL

• Monitored and audited freight carrier invoices and collected freightdiscrepancies for inbound and outbound.• Consistently met delivery requirements of Operations Departmentwhile evaluating & consolidating shipments and selecting the mostcost effective method of transportation.• Communicating with customers and vendors• Scheduling appointments for drivers• Track drivers, loads and receivers to ensure dispatching is able tocontinue to run as planned.• Coordinate with Maintenance on trucks out of service or returning toservice to plan and dispatch accordingly.• Assumed responsible to schedule orders with key account clients.• Experience using ERP and TMS softwares.

• Logistics Management System (SAP)• Monitor SLA’s with service providers and track this performanceaccordingly• Experience in supply chain management and Logistics• Assumed responsible to routing the orders destinated to the South ofBrazil• Assumed responsible to contract the drivers and negociated thetransportation