Andre Sevilla Email & Phone Number

Additional task includes:• Leading and managing the Business Analysis team• Supervising and assigning tasks to Business Analysis interns

• Collaborate with clients to identify and gather requirement specifications through interviews and business process walkthroughs and analyses• Develop use cases, workflows, and acceptance criteria for front-end and/or back-end functionalities• Coordinate with developers to assess the feasibility of change and establish a solution• Preside over requirements’ classifications with users and/or with internal teams• Conduct functional and integration testing• Ensure requirements… Show more • Collaborate with clients to identify and gather requirement specifications through interviews and business process walkthroughs and analyses• Develop use cases, workflows, and acceptance criteria for front-end and/or back-end functionalities• Coordinate with developers to assess the feasibility of change and establish a solution• Preside over requirements’ classifications with users and/or with internal teams• Conduct functional and integration testing• Ensure requirements are delivered and are user accepted• Provide training to end-users of applications• Provide and keep up-to-date functional documents and user manuals Show less

• Oversaw IT support staff compliance in resolving incidents and requests raised by internal end-users of FedEx Philippines • Ensured user compliance with monthly patching for deployed laptops and desktops• Created a project plan for IT team building as Project Manager • Produced presentations and infographics on behalf of the PH IT Team for updates to higher management

Philippines

Office of Strategy Management and Customer Experience - Customer Experience Design• Led a project and researched on Conversational Design standards, with focus on assessing the quality of conversations of the messaging channel, Gie of Globe, through a set of conversation criteria• Recommended Conversational Design standards based on results from usability testing and surveys with consumers

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: User Experience Society, Barefoot Philippines, Ateneo Christian Life Community Minor in Korean Studies

Summer Term Abroad Program, Korean Studies