Ensuring warranty, service & maintenance plan pricing are competitive, accurate and up to date for both the passenger and commercial automotive markets• Manage Positive Loss Ratio reports. • Up to date and competitive service and maintenance plan price-lists are available.• Liaise with IT and Business Operations regarding system requirements and development• Keep processes up to date to insure optimization and efficiency• Resolve Queries • Feasibility study reports• Present data analytics and provide recommendations to management.Product development , research and pricing for both passenger and commercial automotive markets• Liaising with all business areas to identify new product opportunities • Research related to target markets• Stay up to date with product, system, legislation and procedure knowledge• Identify objectives and strategies for white space product implementation• Liaise with IT and Business Operations regarding system requirements and development• Successful product launches by applying proper project management • Up to date product pricing showing positive loss ratio trends• Product revamps as per client requests or as per identified gaps in the market.• Feasibility study reports• Incorporate legislation in to product development and insure that we are compliantStaff management and interaction with internal or external clients• Day to day management responsibilities • Staff Development Plans• Performance appraisals• Staff one on one's sessions• Monthly team meetings• Insuring high team morel• Keeping the team up to date with the industry legislation and ensure implementation• Insure that the company values are incorporatedBusiness strategy• Strategy sessions and implementation on current and future deliverables• Automated systems, pricing and reporting

Data analysis• Analyse the cause of loss ratio• Determine, define and interpret relevant information pertaining to the data• Identify relevant trends on pertinent information and predictions.• Present data analytics and provide recommendations to management.• Analytics system automationProduct Development , Research and Pricing• Research related to target markets• Stay up to date with product, system, legislation and procedure knowledge• Identify objectives and strategies for white space product implementation • Competitor comparisons• Calculate impact projections on proposed price changes.• Price calculations for all warranty product scenariosReports• Present data analytics and provide recommendations to management.• Prepare a monthly statistical report of all relevant products and their pricing.• Up to date product pricing showing positive loss ratio trends• Product revamps as per client requests or as per identified gaps in the market.• Feasibility study reportsCompliance• Check, monitor and report on figures and other relevant data information to ensure we are compliant and that we are adhering to client requirements

• Define the business and campaign objectives to meet the requirements of the Clients and Contact Center • Collate statistical information and compile reports to enhance business measurements • Ensure outputs are aligned with agreed specifications for efficient and effective delivery• Compilation of MIS reports on telephone and network statistics for feedback and enhancement purposes• Develop and implement a pro-active analysis to ensure optimal usage of leads to enhance revenue opportunities• To analyze statistical information in order to identify trend and inconsistencies and making the necessary recommendations• Analysis of statistical information and cost impact on deviation of data supplied into the area• Understand and investigate the requirement to present information to business by using analytical techniques and provide business with intelligence for re-alignment purposes• Support the Telemarketing Outbound Sales Contact Center in understanding and managing data and various reports• Monitor and measure service and sales delivery to ensure that standard operations processes are in place• Devise a tool to measure and manage the various motivational initiatives and drives

- Drive sales delivery in an efficient and cost effective manner- Ensure compliance and regulatory outputs in accordance with the client needs and the organizations business plans- Provide statistical information for daily and monthly internal and external client reports- To lead team members in a manner which enables them to deliver a superior sales service to clients - To ensure increased productivity within the team by fully equipped with technological resources for seamless sales and service delivery- Ensure that team and individual performance is recognized and rewarded, and under-performance is actively addressed- Continuously review people’s skill sets and ensure sufficient stretch and up skills according to business needs- Ensure continuous enhancement to processes for seamless sales delivery- Manage sales, service and quality targets with each client interaction

• Creating a platform for a positive sales environment• Devise a tool to measure and manage the various motivational initiatives and drives• Utilizing motivation tools, collect and device various guidelines, objects and information• Obtain the ultimate tool to analyze people’s behavior • Utilize information to analyze behavior ensure correct strategies are employed for optimal success

• Communicating with internal and external Clients • Coordinating the work and activities of others• Guiding, directing and motivating subordinates• Providing consultation and advice • Resolve conflicts and negotiating with others• Processing information• Performing administrative activities• Establishing and maintaining interpersonal relationships