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Andre Small is listed as Team Lead at Concentrix based in Jamaica. AeroLeads shows a matched LinkedIn profile for Andre Small.
Andre Small previously worked as Team Lead at Concentrix and Team Manager at Conduent. Andre Small holds Bachelor'S Degree, Business Administration And Management, General from University Of Technology, Jamaica.
Experienced Team Manager with over 11 years experiencing in the Business Process Outsourcing Industry. Skilled in Information Technology, Customer Service, Consultative Sales, Leadership, Public Speaking, and the use of Microsoft Office Suite. Strong support professional with a Bachelor's Degree focused in Business Administration and Management, General from The University of Technology, Jamaica.
A career timeline built from the work history available for this profile.
Kingston, Jamaica
Managed a team of seventeen (17) advocates, formulated systems and processes to achieve client targets, conducted employee performance reviews, analyzed data and trends for weekly, monthly and quarterly business reviews.
St. Catherine, Jamaica
Managed a team of fifteen (15) agents, presented weekly Team Performance Reports and formulated action plans to ensure that team members were meeting the Business Unit’s Key Performance Indicators (KPIs).
St. Catherine, Jamaica
Made outbound calls to customers with escalated issues as well as resolving inbound escalated calls transferred by agents.
St. Catherine, Jamaica
Managed a team of eight (8) Escalation Supervisors, distributed call back requests, reviewed escalation resolution rate, formulated strategies to meet client expectation and presented weekly Team Performance Reports.
St. Catherine, Jamaica
Made outbound calls to customers with escalated issues as well as resolving inbound escalated calls transferred by agents.
St. Catherine, Jamaica
Answered inbound calls and assisted customers with troubleshooting computer issues.
St. Catherine, Jamaica
Evaluated calls for a team of sixteen (16) Customer Service Representatives, coached each agent on their areas of opportunities and presenting weekly Quality Performance Reports.
St. Catherine, Jamaica
Restocked shelves and assisted customers with locating items.
Kingston, Jamaica
Filed records and prepared witness statements for court.
Spanish Town, Jamaica
Restocked shelves and assisted customers with locating items.
Quick answers generated from the profile data available on this page.
Andre Small is listed as Team Lead at Concentrix.
Andre Small is based in Jamaica.
Andre Small has worked for Concentrix, Conduent, Ministry Of National Security, and Super Plus Food Stores.
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Andre Small holds Bachelor'S Degree, Business Administration And Management, General from University Of Technology, Jamaica.
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