It Support Analyst
CurrentManage and resolve user support tickets through dedicated ticketing system.Account creation and deactivation following company procedures, ensuring compliance with security policies and access control protocols.Use Microsoft services such as M365 Admin Center, Exchange Admin Center, Azure (Entra, Intune), Active Directory user management for handling permissions and accesses.Maintaining asset inventory.Monitor and manage network infrastructure, troubleshooting connectivity issues.Diagnose and repair laptops and hardware issues.