General Manager
CurrentPerforming all or some of the following duties in all roles with varying levels of responsibility:• Overseeing daily operations with meticulous attention to detail, assisting with marketing, front office and restaurant, banqueting and conference management• Scheduling receptionists, reservationists, cleaners and the maintenance department• Supervising, coaching, training, motivating and mentoring personnel• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, administrative and financial support including booking reservations for corporate clients, with up to three hundred guests• Liaising with travel agents regarding vouchers and orders• Customer service and liaison, building strong working relationships and effective communication channels with corporate clients, business partners and other key stakeholders• Managing all guest relations, resolving complaints and enquiries• Assisting outsourced marketing coordinator with online marketing including reservations, Facebook and other advertisements• Assisting outsourced web and email host with changes and additions to the website • Paying creditors, overseeing debtors, managing cash and authorising payroll• Managing cash-up procedures• Managing events including issuing and balancing stock • Working in restaurants and managing bar areas • Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements
