Andre Sunga
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Andre Sunga Email & Phone Number

IT Specialist at Westpower
Location: Calgary, Alberta, Canada 7 work roles 2 schools
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Current company
Westpower
Role
IT Specialist
Location
Calgary, Alberta, Canada
Company size
115 employees

Who is Andre Sunga? Overview

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Quick answer

Andre Sunga is listed as IT Specialist at Westpower, a with 115 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Andre Sunga.

Andre Sunga previously worked as Information Technology Field Technician at Foresight For It Corp. and Server Assistant at Ten Foot Henry. Andre Sunga holds Post-Secondary Diploma, Information Technology, 3.45 from Southern Alberta Institute Of Technology (Sait).

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Email format at Westpower

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Westpower

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Profile bio

About Andre Sunga

With a robust educational foundation from Bulacan State University and Graduated from SAIT, my journey in the tech industry has been exciting. Currently, as a Server Assistant at Ten Foot Henry, I've honed my customer service skills while supporting our team in providing top-notch dining experiences. Previously, my roles at TeleTech Philippines and The Citco Group Limited allowed me to develop strong competencies in desktop and help desk support. I've also expanded my technical acumen by earning certifications in cybersecurity and enterprise networking, alongside my hands-on experience with Infrastructure as Code (IaC), positioning me at the forefront of modern IT solutions.

Current workplace

Andre Sunga's current company

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Westpower
Westpower
IT Specialist
Calgary, AB, CA
Website
westpower.ca
Employees
115
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7 roles

Andre Sunga work experience

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Server Assistant

Ten Foot Henry

Calgary, Alberta, Canada

• Maintained cleanliness and orderliness of the dining area to ensure customer satisfaction.• Effectively communicated with FOH/BOH (Front of House/Back of House) to understand the restaurant’s needs.• Handled multiple tasks and prioritized them according to the restaurant’s requirements.

Technical Support Specialist

Teletech Philippines

Philippines

• Resolved a minimum of 20 tickets per day• Averaged above 80%-member satisfaction and even got recognized as the top 10 highest satisfaction team rating for December 2021 with a rating of 85.71%-member satisfaction with a total of 49 surveys.• Communicated and assisted with member requests/issues/errors via email/call/chat and routed to the appropriate channel if escalation is needed using Zendesk.• Demonstrated sensitivity to various levels of individual IT knowledge, and business titles throughout the organization while providing remote support via email/call and chat.

Nov 2021 - Jan 2022

Service Desk Analyst

The Citco Group Limited

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

• Created Knowledge Base documents using HTML in SDM for self-help to end users.• Triaged, resolved, routed, or escalated incidents and requests within SLA.• Enhanced customer satisfaction by resolving technical issues promptly and accurately.• Increased first-call resolution rates with thorough troubleshooting and problem-solving.• Demonstrate sensitivity to the various levels of an individual's IT knowledge, and business title throughout the organization while providing both desk-side and remote support.• Administer AD user accounts, network shares, distribution lists, security groups, and Organizational Units.• Helped train new interns on helpdesk procedures, ensuring a smooth transition.• Aided Technical Managers during major incidents.• handled aspects of employee onboarding and offboarding.

Jan 2019 - Jun 2021

Internship Trainee

The Citco Group Limited

Clark Freeport And Special Economic Zone, Central Luzon, Philippines

• Installed, configured, and maintained computer systems and network connections.• Administered Password reset requests.

Jul 2018 - Dec 2018

Student Intern

Fujistu Ten Solutions Philippines Corporation

National Capital Region, Philippines

Aug 2017 - Dec 2017
Team & coworkers

Colleagues at Westpower

Other employees you can reach at westpower.ca. View company contacts for 115 employees →

LF Lakmini Fernando Lakmini Fernando Colleague at WestpowerCalgary, Alberta, Canada View → EL Erica Lee Erica Lee Colleague at WestpowerEdmonton, Alberta, Canada View → KS Kerry Steers Kerry Steers Colleague at WestpowerCalgary, Alberta, Canada View → PD Paul Du Toit Paul Du Toit Colleague at WestpowerCalgary, Alberta, Canada View → SP Simon Polychronis, Cet Simon Polychronis, Cet Colleague at WestpowerRocky View County, Alberta, Canada View → PT Peter Todd Peter Todd Colleague at WestpowerQueensland, Australia View → BP Bogdan Pidzharyi, C.E.T. Bogdan Pidzharyi, C.E.T. Colleague at WestpowerCalgary, Alberta, Canada View → GR Goddard, Richard Goddard, Richard Colleague at WestpowerCalgary, Alberta, Canada View → MH Myron Hildebrand Myron Hildebrand Colleague at WestpowerCalgary, Alberta, Canada View → BD Bill Dickey Bill Dickey Colleague at WestpowerPort Coquitlam, British Columbia, Canada View →
2 education records

Andre Sunga education

Post-Secondary Diploma, Information Technology, 3.45

Southern Alberta Institute Of Technology (Sait)

- Microsoft Azure (Entra ID, Azure Networking, Storage, Compute Services, PaaS, IaaS) - Windows Server (Active Directory, DNS, DHCP, RAS.

FAQ

Frequently asked questions about Andre Sunga

Quick answers generated from the profile data available on this page.

What company does Andre Sunga work for?

Andre Sunga works for Westpower.

What is Andre Sunga's role at Westpower?

Andre Sunga is listed as IT Specialist at Westpower.

Where is Andre Sunga based?

Andre Sunga is based in Calgary, Alberta, Canada while working with Westpower.

What companies has Andre Sunga worked for?

Andre Sunga has worked for Westpower, Foresight For It Corp., Ten Foot Henry, Teletech Philippines, and The Citco Group Limited.

Who are Andre Sunga's colleagues at Westpower?

Andre Sunga's colleagues at Westpower include Lakmini Fernando, Erica Lee, Kerry Steers, Paul Du Toit, and Simon Polychronis, Cet.

How can I contact Andre Sunga?

You can use AeroLeads to view verified contact signals for Andre Sunga at Westpower, including work email, phone, and LinkedIn data when available.

What schools did Andre Sunga attend?

Andre Sunga holds Post-Secondary Diploma, Information Technology, 3.45 from Southern Alberta Institute Of Technology (Sait).

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