• Maintained cleanliness and orderliness of the dining area to ensure customer satisfaction.• Effectively communicated with FOH/BOH (Front of House/Back of House) to understand the restaurant’s needs.• Handled multiple tasks and prioritized them according to the restaurant’s requirements.

• Resolved a minimum of 20 tickets per day• Averaged above 80%-member satisfaction and even got recognized as the top 10 highest satisfaction team rating for December 2021 with a rating of 85.71%-member satisfaction with a total of 49 surveys.• Communicated and assisted with member requests/issues/errors via email/call/chat and routed to the appropriate channel if escalation is needed using Zendesk.• Demonstrated sensitivity to various levels of individual IT knowledge, and business titles throughout the organization while providing remote support via email/call and chat.

• Created Knowledge Base documents using HTML in SDM for self-help to end users.• Triaged, resolved, routed, or escalated incidents and requests within SLA.• Enhanced customer satisfaction by resolving technical issues promptly and accurately.• Increased first-call resolution rates with thorough troubleshooting and problem-solving.• Demonstrate sensitivity to the various levels of an individual's IT knowledge, and business title throughout the organization while providing both desk-side and remote support.• Administer AD user accounts, network shares, distribution lists, security groups, and Organizational Units.• Helped train new interns on helpdesk procedures, ensuring a smooth transition.• Aided Technical Managers during major incidents.• handled aspects of employee onboarding and offboarding.

• Installed, configured, and maintained computer systems and network connections.• Administered Password reset requests.