Andre Teixeira Email & Phone Number

Seattle, Washington, United States

Product Manager leading the development of the next generation of Oracle’s ticketing platform used to manage incident and customer support tickets. Overseeing the entire product lifecycle, from ideation to building the long-term vision and the product roadmap. My role involves designing features through detailed product requirements, managing releases, and effectively communicating with leadership and users to drive innovation.Led the Evangelization activities for the product launch phase, delivering live webcasts with Q&A, demo and product hands-on experience to over 1,000 employees. Successfully completed the migration of two cloud instances to the platform, retiring JIRA-SD.Driving conversations with multiple focus groups to help inform our product backlog.

Seattle, Washington, United States

Working to help customers solve problems themselves though digital self-help content and tools with focus in the Oracle Support Digital Assistant (Chatbot in http://oracle.com/cloud) and in the OCI Console -- responsible to reduce transfers to live agents by more than 50%.

Greater Seattle Area

Principal Technical Program Manager - Customer Notifications team - Oracle Cloud Infrastructure: Helping bringing improvements in communications that OCI send to customers about outages, scheduled maintenances, and others - including internal tools for authoring communications, end user features, automation. Responsible for Analytics for our Service Availability organization.

United States

Sr. Program Manager for Azure Identity/ Developer Experiences group: Helping developers to build applications that integrate with Azure Active Directory and Microsoft Graph API. Authored documentation, code samples, and integrated experiences for tutorials and quick starts to help build, evangelize and retain developers on Microsoft Identity Platform. Responsible for the area of supportability in the group, including interface with Customer Service and Support. Created a system to import and assign Stack Overflow questions for development-related questions for Active Directory and Microsoft Graph.Led for the revamp of the development-oriented site https://docs.microsoft.com/azure/active-directory/develop

Greater Seattle Area

Software Developer Engineer for Microsoft Support Engineering Group - MSEG for Windows Devices Group (WDG)/ Universal Store. Worked on two main projects: Data Sync Framework – DFS – a cross group partnership with Dynamics CRM, a MSEG focused project called Keystone Skill Based Assignment and designing a service application called Entity Definition Service.

Dallas/Fort Worth Area

Built multiple projects on fast pace environment using lean principles to conceptualize, plan and implement technologies and applications to help CSS Support Engineers to work more efficiently in their daily work. Managed team of 6 developers in Shanghai, worked though the whole cycle of end-to-end experiences and services, including building the vision, User Experience design, product planning, driving execution, and managing pilot with vast experience with commercial customers.

Dallas/Fort Worth Area

Created, enhanced, evangelized the development environment that allowed Commercial CSS to build diagnostic packages specialized to collect information used to diagnose problems on customer's machines. Created multiple diagnostic packages and modules to collect information for Windows Operating Systems. Led CSS support engineering community build diagnostic packages used to collect information for most of commercial products.

Las Colinas, Texas

Dallas/Fort Worth Area