Andre Thomas Email & Phone Number

Frederick County, Maryland, United States

Managing infrastructure software and networks

United States

Decisive Communication Inc.- Migrated Remedy suite to 19.2 ARS, Email and Mid-Tier Decisive Communication Inc. /Xfinity- The University of Maryland, College Park (UMD) Student Affairs: Developed an application that allows student to troubleshoot their Cable TV problems or submit a Server Request ticket that goes directly to the vendor this also inform UMD Management of the server call that was placed and bypasses the local UMD HelpdeskDecisive Communication Inc. developed the following:- Fleet Management System (Tracks all vehicles, drivers, accidents, GPS, tags inspection, emissions- Human Resources Application (Tracks all employees, I9's, Benefits, Driver license, Tax information, Signed Policy, Emergency Contacts, Background Checks, System Birthdays Messages, - Expiration Dates Notification (Driver License, I9's, Time sheets, Personal Time Off (PTO))- Purchase Order (Tracks all incoming PO, Amount, Pay Outs, Balances, Projects, Invoices and Reverse Invoicing)Construction Work Order Tracking (Tracks all incoming Client Work Order, allows controllers to assign tasks to Vendors/Employees, auto creates (ITSM) work order and notifies via mobile device using Smart-IT) - Invoice Management System (Developed the capability to create Invoice using Completed Client Work Order)

Gainesville, Va

YCYW LLC is an ITIL and Service Management consultancy, specializing in BMC Software solutions and Product SupportMy current experience working with and configuring BMC ARS 3.x - 19.xx, ITSM/CMDB 7.x 19.xx- Installed and Deploy multiple remedy servers- Working with Virtual Machine (VM), Windows Server and BMC On-Demand- Installed ARS, Atrium Core, Atrium Integrator, Service Request Management, Service Level Management, ARS Developer/Client tools, Setup & On boarding Smart Reporting, Smart IT Social Patch, Smart-IT, and MyIT- Mobile (IOS) Development

Greater Los Angeles Area

Develop the following Application :- Location Management (Assets Management and ITSM)- Node Management (BMC Atrium Core, Assets Management and ARS)- Circuit Management (BMC Atrium Core, Assets Management and ARS)- Provide Support and Development on LAUSD Cloud Remedy ITSM Systems supported by BMC Remedy Service AWS

Herndon, Va

Working within the State Department, responsibilities include automating customer task in the area of Order Management, migration of BMC Remedy 7.5 (ARS) and (ITSM/CMDB) 7.0 to BMC Remedy (ARS/ITSM/CMDB) 8.1 applications, this included building 8 BMC Remedy application and Web servers, creating customer application to support none ITMS capabilities and workflows, providing sprint development and demo to give the customer options for making application decisions.Developed an Infrastructure Order Management application that gives the customer the capability to streamline and automate process orders from request to order fulfillment. Developed application to manage Parts, Device and Configuration. This application provides the capability to identify all parts needed to create a device and all devices that make up a configuration, to include managing inventory, revision control, cost and security, as while as eliminating weeks in the infrastructure order process, and using the CMDB repository database.Integrations provided included using Web Service (WSDL) with BMC Remedy Filters that pushes required data to an Enterprise Service Bus (ESB) this data is used for provision, data sharing and the customer portal interface. Supporting the customer with day to day Change Management Task and workflowsUsing Subversion (SVN) to track Release Management and deliverable

Chantilly, Va

Responsibilities include installing BMC Remedy products, developing new applications, application enhancements, training, troubleshooting, and performance tuning of the Defense Information System Agency (DISA) BMC Remedy applications and other agency that supports worldwide protected telecommunications network services. Recent applications developed include the Global Trouble Management System (GTMS) and Defense Information Assurance Management System (DIAMS) that is used to track Problems, Incidents, Change and Security Incidents within the DISA network.Lead Developer supporting in all aspects of the DISA BMC Remedy Global Trouble Management System (GTMS), incident, problem, and change management system.Provides Tier III support across multiple client engagements applications supporting client in Europe, Pacifica, Southwest Asia and CONUS.Develop customized and comprehensive GTMS training plans, and coordinates customer on-site intermediate GTMS training.Development on both Unix and Windows server running SQL and Oracle databasesProvide high-end troubleshooting, design assistance and mentoring to and interacts with on-site internal/external teams for implementation delivery of the GTMS application.Integration with other application and agency using Web services.

The Kingdom Of Bahrain

Supporting Department of Defence (DISA) (Operation Iraqi Freedom and Operation)Served as Site Lead supporting the DISA Theater Network Center (TNC CENT Bahrain) responsible of Hardware, software and BMC Remedy applications and infrastructure through W2K3 Operating System (OS) Administration, Active Directory configuration, Group Policies implementation, maintenance plan development, SQL Database (DB) Administration, security auditing, and implementation (IAVA support, etc.).Provided core information during integration between government BMC Remedy SystemsMaintained ARS, Mid-Tier, and database servers between Central Region Theater NetOps Coordination Center (TNC CENT) remote sites (IRAQ, Kuwait, Qatar, Pacific, Europe, and Continental U.S.) as well as providing world-wide help and developing solutions for difficult out of norm Remedy ARS problems.Migrated the BMC Remedy application from 6.0 (ARS) thru 7.0 (ARS)

Springfield, Illinois

Developed Remedy Applications for the Illinois Century Network. Primary ARS configuration manager for the State of Illinois.Connected ARS with current Network applications, pulled data from external data sources; and developed an in-house application that connected to multiple services (Hosts, IP Request, Installation, Domain Information and Circuits) within the state of Illinois.

Greater Denver Area