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• Career built in companies from different segments including Information Technology and Telecommunications, with 23 years of experience in IT (21 years with IBM) as well as experience in administrative and commercial areas. • 2 years of experience in the United States working at the Sprint / Nextel headquarters in Kansas, USA in strategic positions that require negotiation skills, interpersonal skills and prospecting for new business opportunities. As a result, the portfolio of applications supported by IBM and the team in Brazil expanded by 50%. Acting as an internal auditor in Connecticut, USA.• 2 years of experience in the United States working at the Sprint / Nextel headquarters in Kansas, USA in strategic positions that require negotiation skills, interpersonal skills and prospecting for new business opportunities. As a result, the portfolio of applications supported by IBM and the team in Brazil expanded by 50%. Acting as an internal auditor in Connecticut, USA.• Support transitions of complex projects, assisting external customers in the telecommunications segment during major mergers (Sprint and Nextel) both in Brazil and the USA.• Preparation of tests and documentation for end users.• Management of software and application projects including business controls, security and audits, as well as implementation of new features and improvements and ongoing support for IBM's strategic IT area.• Support for production environments 24 x 7. • Management of project teams of up to 20 professionals with different maturity levels from juniors to seniors with local and remote leadership of multicultural teams around the world.• Support in the implementation of Salesforce at IBM, simplifying processes and generating cost savings • Mentoring of team professionals promoting development and improvement of results.• Management of the Services area, responsible for 30 resources working on different accounts.• Participation and performance of audits of critical and compliance applications.• Application of ITIL, Agile, Kanban, Scrum, Lean, PMI methodologies.• Participation in the Adapta Summit event on Artificial Intelligence, Business and Productivity. July 2024.• Fluency in English and experience with Jira, Trello, Monday and Github platforms
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Scrum Master & Project ManagerIbm Jul 2010 - May 2024Hortolândia, BrazilReporting to IT Manager• Development, testing, production and lifecycle management of a group of applications.• Management of project program and team of 3 Project Managers and their respective teams• Definition of all necessary security controls, based on BPO (Business Process Owner) requirements, including access levels to applications and data for general users and administrative users.• Establish the business need, based on corporate security policies, to allow user access as well as periodic revalidation of access to the application along with the control and security of confidential IBM data in the application.• Comply with all corporate instructions and guidelines.• Ensure security administration throughout the application lifecycle.• Manage separation of duties (SOD) for applications to avoid role conflicts, as defined in the Separation of Duties policy• Analyze data from the portfolio's applications to identify different types of personal information and how they are being treated in accordance with LGPD, GDPA, and other personal data processing standards in different countries, depending on users of each application• Analyze the level of criticality of the application for IBM's business in order to identify necessary levels of protection, redundancy of environments and other relevant criteria.• Respond to and handle activities and demands resulting from IBM and PWC internal audits• Act as IBM's internal auditor, evaluating different compliance areas of the audited applications.• Mentor professionals for career and skills development in the organization.• Management and implementation of changes to my portfolio in order to support the CIO's migration to Sa-lesforce• Management through impact analysis, support for upstreams and downstreams and users of discontinued applications as a result of SAlesforce implementation,• Management of the SAS language migration project (WPS) in order to generate savings of 1 million dollars in licenses. -
Project Manager | Service Delivery ManagerIbm May 2009 - Jul 2010São Paulo, BrasilReporting to Services Executive• Supervision of deliveries of 30 resources that provide services to different clients such as IBMUS, American Express, Novartis, Shering Plau• Management of the resource onboarding and offboarding process• Approval of invoices from outsourced professionals for Consultancies.• Management of allocation and use of consultancy professionals in projects.• Work as a Project Delivery Executive while deputizing for the account DPE on a few occasions as part of the mentoring program to gain experience as a project executive.• Management of infrastructure projects including server and firewall upgrades, cloud computing, etc. in the IC2 Metering and Chargeback team• Management of IBM product certification projects (DB2, Websphere, AIX, IHS, Domino, CPT…) for the implementation and certification of an AHE data center in India.• Management of 7 different architects responsible for each IBM offering that was part of the Data center.• Manage different aspects of the project including budgeting, forecasting, resource management, managing client expectations and communication, managing vacation plans and all necessary documentation.
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Ibm LiaisonSprint Nextel Jul 2007 - May 2009Overland Park, Kansas, UsaReport to Service Manager• Strategic management of the service delivered by the IBM Brazil team to the client in the United States.• Management of customer expectations and the service provided by the Brazil team• Support IBM service teams in India and Brazil and oversee the transition of new projects and opportunities to IBM• War Room management for releases of changes to the Sprint environment for applications across all US stores.• Management of the War Room responsible for monitoring the conversion of millions of customers from Sprint's billing system base to Nextel, upon the merger of the 2 companies. It took more than 2 years of conversion.• Prospecting and negotiating new business with the client in order to expand IBM's scope of action in the contract with Sprint-Nextel. -
Technical Team LeadIbm Apr 2005 - May 2007Hortolândia, São Paulo, BrasilReport to Service Manager• Management and support of the transition of the environment and different applications from Sprint to IBM.• Leading production support team responsible for supporting applications running at Affiliated Stores, retail and LTD stores in the US, working 24 x 7 to resolve problems and technical issues.• Leadership of the Retail Management System team with 19 resources, as well as management of new projects and releases, team scheduling, oncall planning.• Leadership Automated Payment Center (APC) team responsible for payment receipt systems in all Sprint stores in the USA.• Leadership of the APC team allowed 100% growth in the team. New applications were entrusted to our responsibility. In terms of SLO, we achieved great results that were recognized by the Sprint Executive team. We were able to achieve the best metrics they have had in several years.• In 2006 Sprint made the decision to merge with Nextel and worked on the plan to integrate all the different environments and applications that were being managed by IBM for integration with the Nextel IT infrastructure.• During this time, as a team member and leader, we averaged 99% of tickets closed within SLA and were able to achieve the highest level of metrics for SLAs as well as number of tickets closed in the team's recent history of Retail.
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Support AnalystMedidata Informática S/A Jan 2005 - Apr 2005Rio De Janeiro, Brasil -
Support AnalystEmbratel Mar 2004 - Jun 2004Rio De Janeiro, Brasil -
3Rd Level Support AnalystIbm Mar 2002 - Mar 2004Rio De Janeiro, Brasil
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Administrative AssistantClaro Aug 1999 - Aug 2001Rio De Janeiro, Brasil
Andre Vasconcelos Skills
Andre Vasconcelos Education Details
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Technology For Business - Ai, Data Science And Big Data -
Finance, Investiments And Banking
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Extension Business Course -
Project Management
Frequently Asked Questions about Andre Vasconcelos
What is Andre Vasconcelos's role at the current company?
Andre Vasconcelos's current role is Project Manager, Scrum Master, Product Owner, Service Delivery Manager.
What is Andre Vasconcelos's email address?
Andre Vasconcelos's email address is ag****@****ail.com
What is Andre Vasconcelos's direct phone number?
Andre Vasconcelos's direct phone number is (800) 426*****
What schools did Andre Vasconcelos attend?
Andre Vasconcelos attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Pontifícia Universidade Católica Do Rio Grande Do Sul, University Of Miami - School Of Business, Fundação Getulio Vargas / Fgv, Estácio.
What are some of Andre Vasconcelos's interests?
Andre Vasconcelos has interest in Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Andre Vasconcelos known for?
Andre Vasconcelos has skills like Itil, Project Management, It Service Management, Pmi, Service Delivery, Telecommunications, Integration, Management, Leadership, Testing, It Management, Strategy.
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André Vasconcelos
Software Engineer | Cloud Computing | 🏅 1X Aws Certified | Aws Re/Start Graduate | Python | C | Java | SqlCrato, Ce -
Andre Vasconcelos
São Paulo, Sp3abril.com.br, ftd.com.br, tendencias.com.br -
Andre Vasconcelos
Business Administration | Project Development | Social Technology | Sustainability | Involuntary Resettlement | Mitigation And Repair Of Social ImpactsBelo Horizonte, Mg3gmail.com, hotmail.com, vmetais.com.br2 +131329XXXXX
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