• Career built in companies from different segments including Information Technology and Telecommunications, with 23 years of experience in IT (21 years with IBM) as well as experience in administrative and commercial areas. • 2 years of experience in the United States working at the Sprint / Nextel headquarters in Kansas, USA in strategic positions that require negotiation skills, interpersonal skills and prospecting for new business opportunities. As a result, the portfolio of applications supported by IBM and the team in Brazil expanded by 50%. Acting as an internal auditor in Connecticut, USA.• 2 years of experience in the United States working at the Sprint / Nextel headquarters in Kansas, USA in strategic positions that require negotiation skills, interpersonal skills and prospecting for new business opportunities. As a result, the portfolio of applications supported by IBM and the team in Brazil expanded by 50%. Acting as an internal auditor in Connecticut, USA.• Support transitions of complex projects, assisting external customers in the telecommunications segment during major mergers (Sprint and Nextel) both in Brazil and the USA.• Preparation of tests and documentation for end users.• Management of software and application projects including business controls, security and audits, as well as implementation of new features and improvements and ongoing support for IBM's strategic IT area.• Support for production environments 24 x 7. • Management of project teams of up to 20 professionals with different maturity levels from juniors to seniors with local and remote leadership of multicultural teams around the world.• Support in the implementation of Salesforce at IBM, simplifying processes and generating cost savings • Mentoring of team professionals promoting development and improvement of results.• Management of the Services area, responsible for 30 resources working on different accounts.• Participation and performance of audits of critical and compliance applications.• Application of ITIL, Agile, Kanban, Scrum, Lean, PMI methodologies.• Participation in the Adapta Summit event on Artificial Intelligence, Business and Productivity. July 2024.• Fluency in English and experience with Jira, Trello, Monday and Github platforms
Listed skills include Itil, Project Management, It Service Management, Pmi, and 20 others.
