With over 10 years of diverse experience in the IT industry, I am a highly skilled professional with a proven track record of success in Project Management, Customer Support Operations, Data Analytics, and Operations Management. My expertise in optimizing workflows through researching the user journey has been instrumental in streamlining processes and driving business growth.I excel in Business Communications, Operations Management, and Support Team Leadership, consistently delivering exceptional results in my department. As a creative individual, I am also a professional Film Maker and Art Director at One Name Studio, bringing a unique perspective and outside-the-box thinking to every project I work on.I am proud to have optimized processes that have significantly reduced department expenses while improving the user experience, further driving increased revenue. With my combination of technical expertise, managerial experience, and creative vision, I am well-equipped to tackle any challenge and drive business success.