Strategic Adviser, Operations Expert, System Analyst
Current-Revolutionized the user onboarding experience-Designed and implemented new business processes company-wide, resulting in improved efficiency and cost savings-Created reporting and resource distribution methods to improve team performance and accountability-Documented KPI, SLA, and QA systems to ensure high-quality customer support-Managed departmental tools and software, optimized existing processes and developed new ones-Mapped user journeys and visualized them in a user-friendly format to enhance end-user self-service experience-Reduced department expenses by 3% through cost-saving initiatives-Mentored and supervised new support agents, providing guidance and training to ensure success-Upgraded end-user self-service experience through continuous improvement efforts-Managed B2B customer engagement and provided senior technical support to customers.-Operations Expert-Data Analyst-Senior Customer Support Specialist-Product Manager Assistant-Customer Education and Customer Experience Professional