Andre Vinson Email and Phone Number

· Responsible for palletizing for loading and unloading trucks.· Utilize equipment such as forklifts and pallet jacks.· Storing and organizing packages· Ensuring compliance with safety and environmental regulations· Ensure a safe and healthy workplace for all Amazon associates.· Identify and inform management of compliance issues, and safety risks.· Identify damage or defects, documenting information in the database.

Responsibilities for this position included researching and problem identification with resolution such as Accessing multiple systems to research customer concerns and record inquiry types. Researched CMS (Centers for Medicare and Medicaid Services) and other company websites to provide knowledge and education to customers on additional resources that can be used in the future by accessing IVR (Interactive Voice Response) and internet portal systems as needed to help educate and empower customers on self-service options that are available to them. In addition to reviewing local and national medical coverage policies to troubleshoot the reason for claim denials and reductions of medical claim payment of services rendered by a provider and our staff. Received KUDOS from several clients.

Understanding the company’s expectations of products, policies, and services with the ability to coach, motivate, and evaluate employees’ performances. Allowed to highlight and enhance problem-solving, leadership, and customer service skills. Established goals and coached team members through challenging customer service issues. Monthly goals regarding attendance, handling call time, and dispositioning the call properly. I received several KUDOS for my customer service from callers.

Provided insurance information for products and services for Apple, Google, Samsung, and their accessories. Informed and advised customers or potential customers of their best option for insurance coverage, or if an upgrade for product is possible. In addition to updating demographic account information regarding the client’s insurance coverage for new refurbished, and accessories, provided shipping status when a product has been set up for delivery, such as shipping label number, estimated time of arrival, what was being shipped, and the shipping company that is being used.