Andre Waleczki Email & Phone Number

São Paulo, SP, BR

São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brazil

I worked on data projects with Grupo Boticário, analyzing requirements as a consultant, and developing projects according to reported business problems.I first carried out the execution of 6 projects in a period of 1 month with the Colombian team, where I had the need to speak Spanish with the teams to understand the business requirements, and communicate.

São Paulo, Brazil

At Kangu I was responsible for providing constant support for the needs of the Latin American teams in Mexico, Colombia and Chile, having the need to develop Spanish as a third language in order to communicate properly with the teams.Provided process improvement solutions, updating and restructuring the company's monthly results presentation, connection.

São Paulo, Brazil

At Tempo I was responsible for creating, optimizing and automating reports and operational and management processes in the Quality sector, developing and monitoring customer service metrics such as complaints, evaluations and NPS and sharing identified insights with the company's Stakeholders and area management. in directing customer service. All projects.

São Paulo, Brazil

As an Operations Analyst, I was responsible for managing a team of analysts who worked directly with the demands of Claro Brasil management, being also responsible for updating management and operational reports, monitoring and preparing the real-time analyzes requested from the team, and organizing and storing adequately monitor the data and results of.

São Paulo, Brazil

Promoted to the position of Administrative Assistant for demonstrating great interest and creativity with Excel, being responsible for updating operational and management reports and presentations, forwarding performance and operational excellence reports to clients and preparing reports and optimizations with VBA.

São Paulo, Brazil

I returned to activities at Services (Current WebHelp) as an Operations Assistant, being responsible for assisting the supervision of the Claro Client in the generation and cleaning of operational strategies, updating hourly monitoring, on-site quality monitoring (real time) of attendants and assist in managing the collection operation.

São Paulo, Brazil

I started my professional career at Grupo Services (Currently WebHelp) as an Operations Intern, being responsible for forwarding payment slips to Claro customers, as well as receiving and managing payment receipts, generating and sharing hourly operational results. time and the generation and cleaning of dialing strategies.

Higher Education Course In Technology (Cst), Data Science, Big Data, Bi & Data Engineering

Bachelor, Analysis And Systems Development

I went back to taking a degree focused on the Technology area because I want to improve myself in the aspects and possibilities that the.