André Westheuser Email & Phone Number

Göppingen, Baden-Württemberg, Deutschland

Göppingen, Baden-Württemberg, Deutschland

Böblingen

IT Management ○ Create and develop the IT vision and strategy ○ Leading IT support and IT service operations ○ Planning, prioritization and execution of IT projects ○ Managing the IT budget (deliver more with less) ○ Implementation, management and evolution of IT processes ○ IT asset and software license management ○ Internal IT Communications IT Vendor Management ○ Manage IT Vendor and IT Partner relationships ○ IT procurement ○ IT contract management ○ IT vendor selection Microsoft 365 ○ Manage and develop the Microsoft Office 365 cloud environment ○ Migration of legacy on prem systems to Office 365 services ○ Lead the Microsoft Dynamics 365 Sales (CRM) deployment ○ Lead the Microsoft Dynamics 365 Finance/SCM (F&O) migration Environment ○ Manage on prem Active Directory and Azure AD ○ Manage Dynamics AX2009 ○ Manage on prem virtualized environment ○ Manage the multi-site Network environment ○ Patch- and Upgrade management ○ (Content) maintenance of the public website Internal Leadership Workshops and leadership consulting

Stuttgart

People Management o Leading a team of 8 IT managers for the Central and Eastern Europe area o Employee and team development, motivation and training o Lead Employee Satisfaction Initiatives for all IT Managers in EMEA (Europe, Middle East, Africa) - "MS Poll"IT and Service Management o Leading local IT service and support operations for more than 5,000 internal users in 48 locations in 27 countries o Plan and prioritize infrastructure projects and IT services for the Central & Eastern Europe area o Managing the local IT budget for 27 countries o Audio/Video Support Operations for Central & Eastern Europe o Plan and implement measures to improve satisfaction with internal IT services ("IT Satisfaction") o IT Process Management for Central and Eastern EuropeIT Project Management o Planning and executing IT infrastructure projects for sites in Central & Eastern Europe o Planning and executing venture integration projects o Leading global projects and initiatives (e.g. escalation management, building contact details management) o Local support for global software deploymentsBusiness Relationship Management o Stakeholder Management for Central and Eastern Europe o Interface between central IT and internal users in Central and Eastern EuropeIT Communications und IT Marketing o Internal IT Communication and IT Marketing Management for Central and Eastern Europe o Develop and conduct IT productivity training for employees in Central and Eastern Europe ("Work Smart") o Performing "How does Microsoft IT" presentations for large corporate customers ("IT Showcase")Business Management for the EMEA Site Operations Organization

IT and IT Service Management o Manage local IT service and IT support operations for more than 3,000 internal users at 10 locations in Germanyo Planning and prioritization of IT infrastructure projects and IT services for Germanyo Managing the local IT budgeto Plan and implement measures to improve employee satisfaction with internal IT services ("IT Satisfaction")IT Project Management o Plan and execute IT infrastructure projectso Plan and execute venture integration projectso Software Deployments (Beta und RTM) Business Relationship Management o Stakeholder Management for Germanyo Interface between central IT and internal usersIT Communications and IT Marketing o Internal IT Communication and IT Marketing Managemento Develop and perform IT productivity training for employees in Germany ("Work Smart")o Performing "How does Microsoft IT" presentations for large corporate customers ("IT Showcase")Participate in (or lead) various global projects and initiatives

• IT management for the Navision locations in Germany• Hiring of two temporary employees (first experience in people management)• Replacement of all server hardware and deployment of a professional backup system• Close cooperation with the central IT department in Denmark• Managing the local IT Support department• Providing and supporting IT systems for trade fairs and events in Germany (e.g. CeBIT)• Acquisition of Navision by Microsoft: o IT integration into the Microsoft infrastructure o Collaboration with the Microsoft Venture Integration Team o Transfer the IT staff to an IT service provider

• Performing product training ("Concorde XAL" and "Axapta") for partners• Delivering Damgaard Partner Support (Tier-1 und Tier-2) • Planing and implementation of a “Axapta” Demo-System (today: SaaS) at a hosting partner• IT Management and IT Support for Damgaard‘s internal users in Germany and connection to the central IT department in Denmark• Restructuring of network cabling

• Responsible for the Customer Service Center • Implemented a ticketing system based on Navision 3.x • Delivered Customer Support • On-Site ERP Software (Navision) and Point-of-Sales System deployments • Delivered training to customers • Shared Microsoft Office knowledge with co-workers