André Westheuser Email & Phone Number

Göppingen, Baden-Württemberg, Deutschland

Göppingen, Baden-Württemberg, Deutschland

Böblingen

IT Management ○ Create and develop the IT vision and strategy ○ Leading IT support and IT service operations ○ Planning, prioritization and execution of IT projects ○ Managing the IT budget (deliver more with less) ○ Implementation, management and evolution of IT processes ○ IT asset and software license management ○ Internal IT Communications IT Vendor.

Stuttgart

People Management o Leading a team of 8 IT managers for the Central and Eastern Europe area o Employee and team development, motivation and training o Lead Employee Satisfaction Initiatives for all IT Managers in EMEA (Europe, Middle East, Africa) - "MS Poll"IT and Service Management o Leading local IT service and support operations for more than 5,000.

IT and IT Service Management o Manage local IT service and IT support operations for more than 3,000 internal users at 10 locations in Germanyo Planning and prioritization of IT infrastructure projects and IT services for Germanyo Managing the local IT budgeto Plan and implement measures to improve employee satisfaction with internal IT services ("IT.

• IT management for the Navision locations in Germany
• Hiring of two temporary employees (first experience in people management)
• Replacement of all server hardware and deployment of a professional backup system
• Close cooperation with the central IT department in Denmark
• Managing the local IT Support department
• Providing and supporting IT systems for trade fairs and events in Germany (e.g. CeBIT)

• Performing product training ("Concorde XAL" and "Axapta") for partners
• Delivering Damgaard Partner Support (Tier-1 und Tier-2)
• Planing and implementation of a “Axapta” Demo-System (today: SaaS) at a hosting partner
• IT Management and IT Support for Damgaard‘s internal users in Germany and connection to the central IT department in Denmark
• Restructuring of network cabling

• Responsible for the Customer Service Center
• Implemented a ticketing system based on Navision 3.x
• Delivered Customer Support
• On-Site ERP Software (Navision) and Point-of-Sales System deployments
• Delivered training to customers
• Shared Microsoft Office knowledge with co-workers