• Troubleshoot modems, routers, set up emails, and customer online account access.• Enable complex configurations for customers such as: scripting modems, port forwarding, firewall settings, Wi-Fi Access Points, and assist in the provisioning of phone functionalities.• Address client inquiries on company focus including strategic imperatives and initiatives that improve the overall customer experience.• Partner with necessary boundary partners to resolve complex customer technical related issues.• Schedule SRO Dispatch Work Orders, provide order entry assistance for upgrades or additional equipment, and set up new customers in various beneficial portals to assist with account management.• Provide additional support with any general account or billing related customer inquiries.• Selected by leadership to partner with and provide feedback to Systems Engineering and Development Leadershipin reference to a pilot for new system enhancements designed to simplify ticketing system steps, cut down on handle time, and improve customer experience.

• Promoted to tier 11 technical support• Handle inbound calls to assist customers with local phone lines, cable and DSL modems, routers and 3rd party routers, as well as VoIP phones.• Assist customers with self-installation of new modems or VoIP devices.• Use 3rd party operating systems to run line test, check for drops in connection and updates on internal tickets for a resolution• Assist customers with dispatch of install or field technician appointments.• Using a VoIP based system called oracle to monitor the message flow of phone calls and confirm registration of VoIP adapters.• Make outbound calls to provide an update or resolution to customers regarding their services.

• assist customers and potential customers with company product information.• Assist customers with personal account details.• Assist customers with making payments over the phone.• Made outbound calls to inform any customers that are pending a response for any updated account information or resolution pertaining to an issue.• Assisted internal help desk department on a 1-month project; made outbound calls to any customer pending a needed response or update, assisted as back up to open cases for disconnections, refunds, applicable credits and online chat helping fellow customer service advisors as well as temporary on floor assistance.• Keeping up to date with new company products and trends.

• Enroll multiple clients into medical, dental, vision and Medicare benefits.• Advised clients of a detailed summary of their benefits.• Advised clients of any annual changes and regulations to their benefits.• Steadily kept up to date with government policies and state regulations pertaining to cliental benefits.

• Assist with directions to OnStar subscribers to desired destination.• sell data packages and hands-free calling minutes to active OnStar subscribers.• Explain the functionality to OnStar subscribers of their current packages.• Keep up to date with company trends and policies.

• In home demonstration of an all home cleaning system.• Direct communication with customers.• Show a 12 step range of the product by in home demonstration.• Set up appointments by door to door sales or from a reference.• Set up payment contracts and credit applications.• Learn how to close a sale.• Learn how to price according to customer’s affordability.

• Open or closed the restaurant.• Preparation of food before opening and de prep before closing.• Cleaning the kitchen and making sure everything is sanitary.• Checking food for hazardous temperature levels.• Greeting customers.• Counting money for cash registers before and after usage.• Taking customers’ orders in front of restaurant as well as drive- thru assembly.• Training newly hired employees the basic duties in front of the restaurant or in the back of restaurant.