Managed FINRA Compliance Program for a Leading Cryptocurrency Trading Firm • Developed Processes and Procedures for New Employee Onboarding• Created and Maintained Database of Customer Complaints• Designed Process for Review and Approval of Advertising and Marketing Materials Served as Project Manager for Firm Implementation of ComplySci Platform Collaborated with marketing, security, sales, and legal teams to create new processes or procedures to remediate findings noted in Firm Regulatory Exams for NYDFS and FINRA

Analyst of data reports to detect fraudulent activity in new and existing brokerage and bank accounts.Evaluate over 100 applications and accounts for possible fraud, risk, loss exposure, and id theft dailyAnalyze customer and business identification information against various risk tools including Lexus/Nexus, Trans Union, Chex Systems, and government web sitesDetect and restrict fraudulent accounts resulting in savings of approximately $2 million last year Generate daily reports to monitor trends in fraudulent behaviorsAssist in training and development of new and existing employees

Analyst of current credit data and history, financial statements of individuals and firms to determine degree of risk involved in extending credit or lending money. Supervised 3 Contract Analysts in day-to-day operationsSubmitted weekly application and payoff reports to Operations and Sales ManagersDeveloped and maintained strong client relationships with over $25 million in annual salesCoordinated with dealers to find ways to approve loan requests, while also meeting current business objectivesProvided accurate and timely responses to requestsRepresented the company at product launches, award presentations, and store openingsReviewed and analyzed over 150 new credit applications dailyEvaluated credit risk using data verification such as credit reports, employment history, income, and residenceProvided reports and feedback for decision makingFollowed up on approved outstanding loans to ensure processingWorked with contract analysts and dealers to resolve issues in processing contractsProvided assistance to assure contracts processed within 16 days of issue

Responsible for reviewing and processing new loan contracts ensuring compliance with FDIC regulations. Researched contract reports for missing or unidentified itemsCommunicated issues and provided resolutions dailyAnalyzed market trends to ensure competitive quality and customer service was maintained Reviewed competitors models, rates, and products to ensure exceptional serviceConducted meetings to ensure brand focus and strategyProvided feedback to management for action plans

Managed daily operating functions of a retail branch bankMonitored daily cash functions of the branch totaling over $1 million Balanced branch dailyProcessed over 100 daily customer transactions Sold products and services to existing and new customersOriginated and closed new home loans totaling $2 million a quarterManaged new life insurance policies and annuities totaling over $500,000 a quarterDeveloped planning strategies in order to surpass sales quotas ranking branch number 3 of 32