Andrea Aguila Email and Phone Number

- conducted training's for incoming new hire agents in system use and proper procedures for placing orders and sending back unqualified documents to original sender in order to obtain correct documentation - Working with multiple state insurance plans and placing medical supply orders for members based on contracts and regulations - Enter data associated with a variety of areas, including customer orders and verification.- enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.- Frequent contact and follow up with case managers regarding documentation requests, order status and other inquiries pertaining to the members needs.- Work with physicians or case managers to ensure that correct diagnosis codes are reported to third-party insurance carriers.- Process rejections/non-qualified documentation by generating corrected documentation or requesting corrections made for any errors and submitting documentation to the billing department.

- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities- Took accurate messages for staff and management to facilitate open and speedy communication- Met incoming customers with professional approach and provided friendly, knowledgeable assistance- Generated shipment invoices, prepared packages including copying and file management- Gathered information to produce accounts payable reports for review Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment