-Check-in process for new hardware and components; -Weekly reports to ensure accuracy of inventory asset data;-Hardware and component inventory tracking and level; -RMA process (Return Merchandise Authorization) from the first contact with the Vendor to the withdrawal of the asset; -Process of shipping hardware and components between IBM Cloud MZR (multizone region) sites.-Participation in the management meetings for the project planning, change management and implementing… Show more -Check-in process for new hardware and components; -Weekly reports to ensure accuracy of inventory asset data;-Hardware and component inventory tracking and level; -RMA process (Return Merchandise Authorization) from the first contact with the Vendor to the withdrawal of the asset; -Process of shipping hardware and components between IBM Cloud MZR (multizone region) sites.-Participation in the management meetings for the project planning, change management and implementing them in production environment.-Monitoring server health for hardware and software alerts ensuring a high level of data integrity and availability using custom monitoring software.-Supporting transactions and tickets related to auto deployment of cloud instances, storage provisions, flex and standard images, host configurations in an Intelligent Management System (IMS).-Handling technical escalations from local or remote employees related to projects, daily tasks, and customer-facing support tickets. Plan, schedule, and complete customer-related maintenances involving hardware swaps, testing, troubleshooting, and configurations.-Assisting NOC in basic troubleshooting, configuring of network devices, including access switches, load balancers, and firewalls.-Interacting and communicating effectively with internal and external customers in a courteous and professional manner via multiple channels in resolving variety of technical issues.-Installing and troubleshooting internal and external CAT6/copper/fiber cross-connects and perform daily facility walkthroughs-Analyzing and resolving the concerns in timely manner that are affecting the SLA’s and services of the customer servers. Show less

-Participation in the management meetings for the project planning, change management and implementing them in production environment.-Monitoring server health for hardware and software alerts ensuring a high level of data integrity and availability using custom monitoring software.-Supporting transactions and tickets related to auto deployment of cloud instances, storage provisions, flex and standard images, host configurations in an Intelligent Management System (IMS).-Handling… Show more -Participation in the management meetings for the project planning, change management and implementing them in production environment.-Monitoring server health for hardware and software alerts ensuring a high level of data integrity and availability using custom monitoring software.-Supporting transactions and tickets related to auto deployment of cloud instances, storage provisions, flex and standard images, host configurations in an Intelligent Management System (IMS).-Handling technical escalations from local or remote employees related to projects, daily tasks, and customer-facing support tickets. Plan, schedule, and complete customer-related maintenances involving hardware swaps, testing, troubleshooting, and configurations.-Assisting NOC in basic troubleshooting, configuring of network devices, including access switches, load balancers, and firewalls.-Interacting and communicating effectively with internal and external customers in a courteous and professional manner via multiple channels in resolving variety of technical issues.-Installing and troubleshooting internal and external CAT6/copper/fiber cross-connects and perform daily facility walkthroughs-Analyzing and resolving the concerns in timely manner that are affecting the SLA’s and services of the customer servers. Show less

Tested enterprise server grade and desktop hardware components such as Raid Card, Backplanes, Motherboards, RAM, CPU’s, SSD’s, PSU’s, and UPS’sConfigured, tested, and implemented server room management equipment such as Room Alert, ATSs, PDUs, UPSs and tower fansSupport the team by participating in ad-hoc requests and by facilitating general office administrative duties to ensure timely delivery and implementation of projects.Diagnosing and Troubleshooting of hardware and software… Show more Tested enterprise server grade and desktop hardware components such as Raid Card, Backplanes, Motherboards, RAM, CPU’s, SSD’s, PSU’s, and UPS’sConfigured, tested, and implemented server room management equipment such as Room Alert, ATSs, PDUs, UPSs and tower fansSupport the team by participating in ad-hoc requests and by facilitating general office administrative duties to ensure timely delivery and implementation of projects.Diagnosing and Troubleshooting of hardware and software faults.Performed maintenance and managed Server and Desktop UPS deploymentsAssisted in Server and Desktop building process with Raid Arrays optional Hot Spare configuration Show less

·Perform other assigned duties with the highest quality of standards·Provide superior service to all customers, at all times·To perform all side work duties assigned and maintain the cleanliness of the restaurant within the health code standards·Perform any other duties as assigned by the restaurant manager or captain·Assist servers in properly serving food and beverages