Andrea Alvarez Email & Phone Number

• Collaborate with the category buyer to develop product assortments and execute high-level projects, including identifying necessary resources and establishing project milestones
• Compile weekly financial analyses of sales, revenue, and margin, providing meaningful insights into category performance and identifying opportunities for growth
• Cultivate strong vendor relationships optimizing planning and communication for future product development and improving supply chain efficiency
• Facilitate the training and integration of new Merchandise Coordinators and Assistant Buyers into internal operating systems ensuring seamless onboarding and optimal performance
• Conduct market research identifying new product opportunities based on sales trends, customer feedback, and competitive analysis, resulting in innovative and viable ideas for the category buyer

Seattle, Washington, United States

• Fostered strong relationships with vendors and merchants, ensuring timely and efficient product deliveries that met or exceeded customer expectations
• Maintained website pricing accuracy and added promotions by creating detailed and informative product descriptions and numbers
• Utilized expert knowledge of internal operating systems to facilitate custom orders and place customer purchase orders, resulting in exceptional service and support
• Delivered exceptional customer service by responding promptly and effectively to inquiries about merchandise, department information, and pricing
• Tracked and reported on crucial item performance, providing valuable insights and actionable recommendations to the merchandising team, helping optimize product offerings and drive revenue growth

• Managed custom product requests by collaborating with vendors and cross-functional teams obtaining accurate pricing quotes and lead times ensuring timely and cost-effective delivery to customers
• Reviewed CAD renderings submitted by vendors verifying the final product met customer specifications, maintaining high-quality standards and minimizing errors
• Managed a high volume of 60-80 Special Order requests daily, providing prompt and efficient responses within the promised 48 business hour time frame

Kent, Washington

• Effectively collaborated with multiple internal teams to facilitate order fulfillment and make changes as needed on behalf of the customer service team, optimizing the customer experience
• Proactively notified customers of any changes or delays with their orders, ensuring transparency and satisfaction throughout the order process
• Provided valuable feedback to improve procedures, sharing insights between customer service and other teams enhancing overall business performance

• Responded to customer inquiries through phone, online chat and email, providing exceptional service and support ensuring customer satisfaction
• Utilized advanced conflict resolution skills deescalating tense situations and turning dissatisfied customers into loyal brand advocates
• Shared in-depth diamond and jewelry knowledge with customers, providing expert guidance and enhancing their shopping experience

Federal Way, Washington

• Empowered new hires with training and mentorship cultivating a dynamic team of customer service agents that consistently exceeded performance expectations
• Revolutionized customer service procedures, enhancing problem resolution and customer satisfaction, resulting in increased repeat business and brand loyalty
• Conducted comprehensive evaluations of team performance, leveraging customer feedback and key performance indicators identifying strengths and opportunities for growth
• Provided targeted feedback to agents, elevating call quality and instilling a culture of continuous improvement
• Researched and resolved complex customer inquiries and complaints, utilizing active listening and empathy to achieve positive outcomes and build strong customer relationships

Spokane, Washington

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Helped drive sales goals and achieve monthly quotas.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Troubleshooting customer service issues to find a resolution.

Federal Way, Washington

• Answered a certain average of calls per day by addressing customer inquiries, solving problems and providing new product information.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Directed calls to appropriate individuals and departments.
• Routinely answered customer questions regarding merchandise and pricing.

Kent, Washington

• Trained staff on material handling processes to reduce shipping times.
• Delegated and organized jobs to other employees according to priority.
• Knowledge of blueprint drawings to identify the work needed per the customer.
• Verified paperwork for accuracy.
• Ensured that the orders were ready to be shipped to the customer.