Andrea Apodaca Email & Phone Number

Dublin 2, Ie

Asset Management Analyst - Team Lead-Managed a team of 9 Asset Management Analysts that support (HAM) movement and various attribute updates of Data Center equipment globally using an internal ticket management system to track work and KPI Metrics.-Supported the ITIL lifecycle of Data Center assets using multiple internal tools, i.e, ASN, Agile, Purchasing, and Inventory systems.-Support Internal and External Audits across multiple audit programs under specific compliance policy.-Procurement support - Open PO tracking working with vendors and finance to monitor receiving/delivery activities.-Oversaw the technical writing of teams Standard Operating Procedures (SOPs) and Wiki Page content changes.-Collaborated with cross-functional department teams to identify and resolve escalations.-Implemented KPI Metrics Dashboard using Tableau and SQL query language across multiple Databases.-Manage Vendor Asset tag replenishment program.

Merrimack, Nh, Us

• Managed IT Logistics and Procurement on-boarding/off-boarding operations for (Client) Workday with a team of 12 technicians in various roles that covered asset management, reverse logistics, imaging and deployment of IT equipment (Laptops/PC) and peripherals.• Worked with vendors and internal sales team to ensure IT equipment and peripherals were sourced, tracked and delivered to workmates or for various project teams for service desk support and data center and office build-outs globally.• Oversaw asset recovery needs by working with preferred vendor and reverse logistics technicians to ensure assets are collected and processed upon employee terminations.• Worked with other managed service providers to ensure end users are set up with the necessary peripherals, software and IT equipment to support various projects.• Regularly created and monitored reports and dashboards in ServiceNow to analyze asset levels, ticket volume, response time, and customer experience assigned to the IT Logistics team related to fulfillment of hardware and incident tickets.• Managed high value assets using various tools such as Google Sheets, ServiceNow, BigFix and Jamf.• Continuously implemented process improvement methods to increase operational and system efficiencies. For example; I created an audit process for asset management, improved service levels and response times for technicians within ServiceNow.• Implemented with Fedex the necessary software and equipment to prepare shipments which lowered shipping cost.• Collaborated strategically with (Client) Workday and Connection senior management to support growth and create KPI plans.• Worked closely with my direct reports to mentor, guide and develop job skills for future growth in the workforce.• Created and maintained SOP’s to continuously improve and train team. Additionally, I worked closely with the team to ensure cross training to scale operation.

Plano, Texas, Us

-Salesforce Administrator responsible for Production and QA configuration environments that includes field-testing and deployment of page layouts, workflow rules, validation rules, approval processes, profiles, permission sets, Report builder, security access and App Exchange implementations. -Responsible for the inventory of laptops and licenses, which include order fulfillment forecasting, returns. -System Administrator and customer service support for Google For Works (Gsuite). Lucid Charts, Citrix for GoToMeeting, Webinar and Assist, Sopho’s Anti-Virus, Jungle Disk Online Backup, Docusign and Work.com.

San Francisco, California, Us

-Managed data center assets to support Technical Operations Department and Data Center engineers using multiple resources, including Elevation plans and Asset Management systems.-Coordinated hardware transfers between third party warehouse providers and Data Center Engineers, including order fulfillment, reverse logistics, work orders, and cycle count programs.-Improved accuracy and visibility of leased inventory using asset management system, Tech Track, and Asset force, which improved inventory accuracy from 64 to 99.7 percent.-Implemented logistics best practices by working with suppliers and logistics providers to create SOP’s for formal employee training.-Investigated performance and logistics issues using Root Cause Analysis, leading to decreased operations cost. Additionally, I created KPI reports to show performance in receiving, shipping, and Asset/Inventory control.-Worked with transportation providers to process RMA’s and LTL shipments across the U.S.-Learned and performed Salesforce Administrative duties for the Technical Operations Department specific to asset management and provisioning, this included the development and maintenance of a mobile application for asset tracking, changes to the system, such as page layout, adding and maintaining new fields including field dependency mapping, creating validation rules, workflows, security levels and mass updates of records using data loader.-Conducted User Acceptance Testing, and maintained the project using Agile project management standards and UAT run lists in conjunction with the Salesforce development lifecycle.

San Leandro, Ca., Us

-Responsible for customer support and implementations including ISO/Quality Initiatives, EDI interface, export compliance, regulatory (FDA) compliance.-Managed warehouse operations, Cycle count programs, KPI management & reporting, and implementation and management of process improvement and gain sharing initiatives. -IT Duties included warehousing networking infrastructure setup, Software and Hardware purchasing and support.-Worked closely with Customers to successfully onboard accounts and processes in various commodities.

Alpharetta, Georgia, Us

-Managed daily activities which included order fulfillment, reverse logistics, kitting, QA & Cycle Count program that incorporated KPI reporting. In charge of 3PL warehousing and transportation relationships. -Worked closely with Finance and Sales Operations to improve Domestic & International order fulfillment processes that ultimately improved Coolsystems billing and reduce shipping cost. -Apart of the Supply chain team I worked with factories to ensure accurate and timely deliveries of serial number and lot tracked medical devices to the local 3PL.

Emeryville, California, Us

-Managed master schedules to ensure ship dates were met for Sales and Marketing-Worked with the sales management team and Engineers in the development and execution of sales and marketing plans, including, sales programs, pricing, new product introduction, advertising and trade shows.-Working with the factories and Planning team I created and maintained purchase orders, Bill of Materials, Work orders in Oracle 11i and Manugistics.Promoted from Inventory Analyst to Buyer/Planner

Emeryville, California, Us

Worked closely with marketing and new product development team to ensure the successful launches of all leapfrog educational toys using milestone planning methodology and forecasting.